This three-part webinar series will deepen the knowledge and skills of participants who work and deal with staff performance, conflict, and complaint situations in long-term care. This series will be of value to those leaders or managers wishing to deepen their understanding of destructive workplace behaviours and their impacts. It will provide new thinking and applied methods that can help turn around unhealthy workplace environments so people can thrive, grow, and contribute. It’s about building a workplace culture for desired outcomes.
The workshops will be presented by Mary-Lou van der Horst, RN, MScN, MBA, Schlegel-University of Waterloo Research Institute for Aging (RIA).
COACHING FOR PERFORMANCE: UNDERSTANDING THE MEANING OF WORK
November 27, 2017 (1:00 PM – 2:30 PM)
Examine workplace performance and how workplaces can promote people to do their best or erode human potential. Explore the importance of meaning in our work and understanding that people come to work not only with hands but also with hearts, minds, and spirits.
CONFLICT MANAGEMENT: TURNING WORKPLACE CONFLICT INTO OPPORTUNITY
January 22, 2018 (1:00 PM – 2:30 PM)
Explore the basis of why teams become dysfunctional. Examine ways to resolve workplace conflict through positive and opportunistic actions.
COMPLAINTS: FINDING THE VALUE IN THIS GIFT
February 26, 2018 (1:00 PM – 2:30 PM)
Explore workplace complaints and why they always seem to land on your doorstep. Examine how to make each complaint be a gift for improving workplace relationships.
To register for this FREE webinar series, please contact:
Regina Dryngiewicz at firstname.lastname@example.org or 519-748-5220 ext. 3635
Participants who attend all three webinars will receive a Conestoga College Certificate of Attendance.