New Tool To Increase Person-Centred Language Use in Your LTC Home

Posted On: November 11, 2021

The Ontario CLRI at the RIA and the Behavioural Supports Ontario (BSO) Provincial Coordinating Office are pleased to release our latest product to support the ongoing implementation of Person-Centred Language (PCL): a Word Swap Poster.

This one-page poster invites readers to consider swapping out common words in favour of PCL in everyday conversations. The poster is available in French and English and contains a total of 15 examples under four categories: people, places, actions, and items.

We hope these examples can inspire you to reflect on the power of words when supporting people living and working in LTC, care partners, and anyone with, or at risk of, responsive behaviours/personal expressions.

Download the poster today at 

We invite you to share the poster with your networks and to let us know how you have implemented PCL into practice by emailing BSO at or by using #WordsMatterPCL on social media.

About the Ontario Centres for Learning, Research and Innovation in Long-Term Care

The Ontario CLRI is funded by the Ministry of Long-Term Care, and hosted at Baycrest Academy for Research and Education, Bruyère Research Institute, and the Schlegel-UW Research Institute for Aging.

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