Boost Your Team’s Confidence in Resident Interactions

Posted On: June 19, 2023


When residents turn to your team members for assistance, company, or support, are they equipped to respond knowledgeably?

Boost your Environmental Services team’s proficiency and ability to interact and support residents with our new activity! This open access activity can also be beneficial as a refresher for family members and care team members.

Environmental Services team members, working in maintenance, laundry, and housekeeping, play a crucial role in ensuring LTC homes are clean, safe, and comfortable. While working in areas such as dining rooms, bedrooms, and common areas, they frequently interact with residents living with dementia or other complex, chronic health conditions. Our activity will increase team members’ confidence while navigating resident interaction scenarios in LTC by providing tested strategies and approaches.

Exceptional care starts by making sure every team member has the right skill set and knowledge. Enhance your Environmental Services team’s impact through this FREE activity offered by the Ontario CLRI at RIA!

This interactive activity explores seven resident interaction scenarios team members commonly encounter in a real-world care environment and suggestions on how to respond.

Take this 7-minute activity today! Find the eLearning activity here.



Scenarios and responses in this activity were developed in consultation with team members working in real world care settings. Thank you to Schlegel Villages University Gates and Aramark for their contributions to this eLearning activity.

About the Ontario Centres for Learning, Research and Innovation in Long-Term Care

The Ontario CLRI is funded by the Ministry of Long-Term Care, and hosted at Baycrest Academy for Research and Education, Bruyère Research Institute, and the Schlegel-UW Research Institute for Aging.

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