Author: Macrina Smart

Celebrating the Inaugural Person-Centred Language Award Winner: Joy Cardinal Flores

Joy Cardinal Flores and her Approach to Person-Centred Language and Care

By 2031, there are expected to be one million Canadians living with dementia. Despite the growing number of people living with dementia in Canada, mobilizing support against the stigmas associated with dementia has been challenging. The Person-Centred Language (PCL) Initiative is looking to change that. And so are thousands of people across the country.

To date, thousands of people have taken the PCL Pledge and have committed to changing the way we interact with and refer to people living with dementia and other complex mental health conditions.

About the Award

On October 23, 2023, the Ontario Centres for Learning Research and Innovation in Long-Term Care (Ontario CLRI) at the RIA, together with Behavioural Supports Ontario (BSO), awarded our first-ever Person-Centred Language Award.

With support from the Ontario Long-Term Care Association (OLTCA), this Award was created to recognize the extraordinary efforts of champions who are dedicated to creating supportive and life-affirming environments for residents, family care partners, and team members.

About Joy

Joy Cardinal Flores, a programs therapist at the O’Neill Centre in Toronto, believes that person-centred care has allowed her to build trusting relationships with residents and this has significantly changed how she views her work.  

Joy’s dedication and passion for person-centred language and care shines brightly in her everyday actions. Residents at the O’Neill Centre don’t see Joy as a staff member; they see her as family and her unique bond with residents encapsulates the very essence of PCL.

From a Family Member

“Joy has a wonderful, kind, and empathetic heart, not only when dealing with my dad, but all the other residents she works with. Joy brings a smile to their faces and it’s beautiful to see how she interacts with them. Her name says it all.”

Join the Movement

Thank you, Joy for your unwavering commitment to your work, residents, and community. Thank you for being an example for all of us.

The person-centred language initiative is a united effort that is fueled by people you. Take the pledge today and download your certificate here!

You can also join the conversation online with the hashtag #WordsMatterPCL

Momentum | The Ontario CLRI 2022-2023 Annual Report



The world as we know it has permanently changed. Forever.

Our 2022-23 Annual Report, Momentum opens with this sentence in a letter addressed to the sector from everyone at the Ontario Centres for Learning, Research and Innovation in Long-Term Care (Ontario CLRI) and signed by the three Executives at each of our host sites; the Baycrest Academy for Research and Education, the Bruyère Research Institute, and the Schlegel UW Research Institute for Aging.

This letter is for you. 

The impact data outlined in this year’s Annual Report is striking. And it would not have been possible without dedicated partners, team members, and homes across Ontario who put forth significant effort to learn and adapt to new ways of living, working, and caring.

Our 2022-23 Annual Report not only reflects our achievements, but the cumulative efforts of all our collaborators and, most importantly, the incredible individuals who form the heart of Ontario’s long-term care sector. 

At the Ontario CLRI, we have always prioritized rigorous codesign with sector partners to ensure our evidence-informed products and programs are meeting the needs of those who are living in, have loved ones in, and/or are working in LTC. 


“The Ontario CLRI offered education to [our team members], who will help to support sustainable change in palliative care at our Home. Amazing team. Patient, helpful, resourceful, and supportive. I can’t say enough about their passion for what they do and how it helps others!”

– LTC Leader and Learner.


Guided by the knowledge that long-term care is not merely a place of residence, but an active and vibrant community where innovation thrives, we are proud to share our 2022-23 Annual Report with you today.

The report is available for download in either English or French and we would love to know what you think! Connect with us online by signing up for our newsletter or connecting with us online on Twitter, Facebook, or LinkedIn.


We wish to acknowledge the input and guidance of the Ontario CLRI Provincial Advisory Committee in the creation of this report, which was submitted to the Ministry of Long-Term Care in June 2023.

Ontario Renews Education Fund for Long-Term Care Team Members

The Ontario Centres for Learning, Research and Innovation in Long-Term Care (Ontario CLRI) at the Schlegel-UW Research Institute for Aging (RIA) is pleased to announce the renewed funding for enhanced training for direct-care team members in long-term care (LTC). The funds will be distributed through the Personal Support Worker Education Fund in Long-Term Care (PSW Fund) and are provided by the Ontario Ministry of Long-Term Care.


What is the PSW Fund?

The PSW Fund provides tuition and backfill to train LTC team members through virtual and in-person continuing education that develops and fosters a skilled, motivated, and resilient workforce. The PSW Education Fund started in 2017 with more than 21,000 personal support workers and other team members receiving training in LTC homes across the province.


What does the PSW Fund offer?

Five education options are available from the fund this year. Learn more about each opportunity below including:

  1. LIVING the Dementia Journey (LDJ)
  2. The Working Mind Long-Term Care (TWM)
  3. One Day: Person-Centred Culture, Making a Difference Every Day
  4. Learning Inter-Professionally Healthcare Accelerator (LIPHA)
  5. Team Essentials


Where can I get more information on accessing funding?

LTC homes can enroll online for all training programs. Tuition and backfill pay is available for any team member. Learn more about the fund and program training by visiting the PSW Fund FAQ page.




This work is supported in part by funding from the Government of Ontario through the Ontario Centres for Learning, Research and Innovation in Long-Term Care hosted at the Schlegel-UW Research Institute for Aging (RIA). The views expressed herein do not necessarily reflect the views of the Province.