Author: Noel Gruber

Will you be part of the movement to person-centred language this summer?

Words matter. In long-term care, words can make all the difference towards person-centred care. Team members who use inclusive and respectful language when talking to or about residents and colleagues are helping to lead a culture change movement in LTC homes. 

We have a big goal for the summer to reach 5,000 person-centred pledges. Why? Because that’s 5,000 people who are using language that sees the person first, rather than a disease or condition. 

Fill out the online person-centred language pledge to formally commit to using inclusive and respectful language in long-term care. The online pledge allows you to print a certificate that can be posted in a common area of your LTC home so that others can be inspired to join you on the PCL journey. 

More than 4,000 people have already committed to being a part of this movement. Will you join them? Take the pledge now!

You can take the pledge individually or as a team. Print the certificate to show residents, families and visitors that your home is committed to person-centred care.

Why PCL?

  • The language we use reflects our mindset.
  • Actions follow our language – person-centred language precedes person-centred care
  • PCL can help reduce responsive behaviours or personal expressions
  • PCL shows respect and bestows dignity to residents and colleagues

Your PCL pledge can produce a ripple effect in your home where team members interact more positively with each other and with residents they care for!

Learn to use PCL through our free eLearning course for team members and eLearning course for LTC leaders and managers.

The Person-Centred Language eLearning Courses were co-developed by BSO and the Ontario CLRI at the RIA in collaboration with MacHealth at McMaster University and supported by an expert panel.

Surge Learning to host Ontario CLRI eLearning resources

The Ontario CLRI and Surge Learning Inc. are excited to announce a partnership intended to facilitate and further enhance the ease of access to relevant and valuable educational content to team members in the long-term care (LTC) industry across the province. The content will focus on best practices, as well as priority topics such as clinical nursing leadership, end-of-life care, dementia care, acute deterioration, and much more.

Supervisors, administrators, and educators will be able to easily access and assign high-quality eLearning courses developed by the Ontario CLRI via Surge’s learning management system (LMS) portal, which many LTC homes already have access to. LTC Homes will be able to offer team members a collection of dynamic and interactive courses specific to their care environment.

A catalogue of Ontario CLRI learning opportunities will be available on the Surge platform in Summer 2021. New courses will be made available on a regular basis to continue to meet learners’ needs.

“This collaboration offers team members enjoyable learning opportunities in the platform they already know and use, with content that helps staff be better equipped for their roles and to provide quality care to residents in long-term care.” Sophie Orosz, Manager, Ontario CLRI at Bruyère

“We at Surge Learning are excited about this truly collaborative partnership. Staff in Ontario’s long-term care homes can now easily access a multitude of relevant and meaningful topics offered by our two organizations. These learning opportunities bolster essential skills and support staff in the delivery of quality care to the residents that call long-term care homes, their home.” Tulia Ferreira, President and CEO, Surge Learning Inc.

Current Ontario CLRI eLearning courses include the list below. We are grateful to partners and collaborators who have helped develop and guide these offerings and who are listed on each course page.

  • Communication at End-of-Life
  • Clinical Nursing Leadership
  • Infection Prevention and Control in LTC
  • Person-Centred Language for team members and for leaders
  • Adult Learning Principles for LTC
  • Caring for Persons Living with Dementia
  • Team Essentials for Engaging Families in Distress
  • Mealtime Assistance
  • Lifts and Transfers

You can find the full list on 

For more information, contact:
Noel Gruber,
Communications Manager,
Ontario CLRI

LTC Leaders: why send educators to the Specialized Educator Certificate in LTC?

Educators in the 600+ Ontario long-term care homes represent a wide variety of disciplines, knowledge, skill, experiences and credentials. Often, educators lack resources in terms of time and money to devote to their own professional development due to the urgent and ongoing nature of demands on the job.

This is a chance for your educators to access free learning that fits easily into their existing work schedule to enhance their skill set on adult education best practices and innovative educational approaches as applied specifically to the long-term care sector.

The Educator Certificate will improve your organization and the teams and individuals you work with:

  • See education build up your teams instead of patch up your teams
  • See education used where it can have an impact
  • Optimize your educational resources to build team resilience and engagement in change processes and innovation
  • Redirect your educational resources to function as proactive tools

Level 1 begins September 2021: Learn who is eligible and how to apply


Residents & families needed for development of IPAC standards for LTC

The Canadian Standards Association (CSA Group) is seeking LTC residents and families to take part in a Resident and Family Centred Care Working Group to direct and assist in the development of CSA Z8004, Operation and Infection Prevention and Control of Long-Term Care (LTC) Homes. This Working Group will be critical in ensuring that the new standard is appropriate in supporting residents in Long-Term Care homes. We need your input as someone with lived experiences to provide insight into how we can build a safer and more caring LTC home environment for everyone. The Working Group will be chaired by Dee Lender (Executive Director – Ontario Association of Residents’ Councils).

If you would like to participate in the Resident and Family Centred Care Working Group, please express your interest via email to Cassandra Gullia, Project Manager at Kindly state why you are interested in joining the Working Group, and include any relevant lived experience that you have in LTC.

Please note that expressions of interest do not guarantee a position on the Working Group, as spaces are limited.

What is expected?

Lived experience as a resident with preference given to residents living in long term care and care homes

Participation and willingness to work on the Working Group

Willingness to share your experiences of LTC, especially during the COVID-19 pandemic

Attendance at virtual (either online or via telephone) meetings over approximately 8 months

Caregivers and frontline staff or team members are welcomed to participate if they work directly with residents or speak on behalf of a resident who cannot speak for themselves.

About the new National Standard of Canada

The CSA Group is launching the development of a proposed new National Standard of Canada (NSC), Operation and Infection Prevention and Control of Long-Term Care Homes (CSA Z8004). CSA Z8004 will be prepared by the Technical Subcommittee on Long-Term Care, under the jurisdiction of the Technical Committee on Health Care Facilities. The Standard aims to provide requirements for safe operating practices and for infection prevention and control in long-term care homes

Industrial Design Grant to Study Long-Term Care Homes

A new study on the design of long-term care homes within the context of the COVID-19 pandemic is launching. Chantal Trudel of Carleton University’s School of Industrial Design is working with investigators from the Bruyère Research Institute and the Ontario CLRI at Bruyère, including Amy Hsu, Frank Knoefel, Zsofia Orosz, Heidi Sveistrup, and Bruce Wallace. The study received nearly $40,000 in funding from the Foundation for Health Environments Research in the United States.

“Good design can and should balance infection prevention and control needs with residents’ quality of life and care needs. No resident wants to see their living space transform from the feeling of home to hospital,” wrote Amy Hsu, Bruyère Research Investigator,  in a recent piece on designing the future of long-term care and retirement homes.

This blog post was originally posted in and is shared with permission from Bruyère, one of three host centres of the Ontario CLRI.

Read the news article

Read more on Bruyère’s blog


Nurturing Intergenerational Connections in LTC Homes During COVID-19

June 1 is Intergenerational Day, celebrated in Canada since 2010*. Last year, it was officially declared in Ottawa (for the first time) by Mayor Jim Watson, thanks to the efforts of iGen Ottawa. Intergenerational Day celebrates the richness of intergenerational relationships.  It encourages connections between people of different age groups to reduce loneliness and social isolation, and encourages age-friendly communities.


As an organization with two long-term care homes that on any given day is serving over 1000 older adults, our Ottawa host centre Bruyère is happy to be participating in Intergenerational Day 2020. And this year, as we adjust to the new norm of physical distancing, the opportunity for social connection is more important than ever.

“Bringing older and younger people together provides the opportunity to build connections and strengthen communities. I have seen personally many times the significant joy that young children bring to older adults – it is beautiful to witness!” says Michelle Fleming, knowledge broker at the Ontario CLRI at Bruyère. “In an effort to improve quality of life for residents, many long-term care homes across Ontario have regular opportunities for intergenerational connections – through things like music programs with children and residents together, high school volunteers spending time one-on-one with residents and pen-pal programs. Prior to the pandemic, the team at Bruyère’s Saint-Louis Residence in Orleans had been in dialogue with iGen Ottawa about the development of an intergenerational garden. The vision was a grassroots initiative, involving children from local schools. We remain hopeful that this initiative will still be possible in the future. Initiatives bringing the generations together offer promise in reducing loneliness and social isolation across our communities.”

As a resource for long-term care homes, the Ontario CLRI at Bruyère has developed a resource summarizing some of the creative ways that long-term care homes can continue intergenerational initiatives  while respecting physical distancing.

Intergenerational Connections for LTC Homes (PDF)

Some of these creative initiatives are being rolled out at Bruyère:

  • Residents at Bruyère’s long-term care homes have been delighted by art made by community children. This art has been posted throughout the homes, provided to residents, put on place mats for resident’s meal trays, and made into banners at the main entrances of each of Bruyère’s campuses. Thank you to two local groups of kids – World Changing Kids and Kid Art with Heart –  for brightening peoples’ day with the colourful art.


  • Before the pandemic, the team at Bruyère’s Saint-Louis Residence, in collaboration with iGen Ottawa, was developing plans for an intergenerational garden. The garden will bring together children and older adults in an inclusive space to learn and grow.  Until we can meet physically, community children have placed painted rocks with messages of hope and encouragement in a ‘Gratitude Garden’ that graces the front entrance of the care home. This rock garden is just the beginning of our Intergenerational Garden and we look forward to seeing it grow in the years ahead.


We all have basic human needs to connect with other people and the COVID19 pandemic has reminded us of just how critical that need is. Creative strategies are needed to help keep our generations connected. Initiatives that bring generations together help to reduce loneliness and social isolation across our communities.

On this Intergenerational Day, we encourage you to explore what’s happening in your own community and see if there is an organization that is already working to support residents living in long-term care homes. Take the time to connect with the people in your life of all different ages. Paint some rocks and bring them to a local care home. These ‘little’ acts of kindness strengthen our communities and long-term care homes.


*IGen day has been celebrated in Canada since 2010 and was founded by i2i Intergenerational Society and five Public Health Agency of Canada (PHAC) funded student groups from Newfoundland, Quebec, Ontario, Manitoba and British Columbia.

Now Available: Orientation for Teams Redeployed to LTC

Chart showing the learning outcomes based on the varrying positions of redepolyedteam members coming into long-term care homes from hospitals.

The above shows the learning competencies of the carrying positions that redeployed hospital team members will fill in long-term care homes. Click the above to download the PDF version.

The rapid rise and severity of COVID-19 cases in long-term care (LTC) has led to the urgent redeployment of health professionals to LTC environments. The Ontario COVID-19 Education Task Force, in partnership with the Ontario Centres for Learning, Research and Innovation in Long-Term Care (CLRI) and the Baycrest Centre for Education, developed an LTC section on, an online learning management system to support upskilling for health-care workers being redeployed for COVID-19 care.

Please share this resource with incoming team members who are new to the LTC environment. These materials facilitate redeployment to a team-based model of care quickly and safely in LTC homes, and support team members to bridge their knowledge from current practice to the requirements to care for COVID-19 and other residents.

Please download the official announcement (PDF) and FAQ (PDF) for instructions. Use the confidential access code sent via email to our subscribers (or email for a code).

Please note that the learning platform is only available to Ontario organizations at this time. The site will continue to be updated with skills education for more roles in LTC. Your feedback on these roles and the skills covered is welcome and can be sent to

The educational resources for the LTC section of were developed by a highly skilled and collaborative team of educational experts, clinicians, and academics. Multiple public-facing resources from organizations were used to create this resource, such as those from Baycrest, Bruyère, George Brown College, the Schlegel-UW Research Institute for Aging, and Surge Learning.

For more information, please contact Maria Tassone, COVID-19 Provincial Education Task Force Chair at

      Baycrest logo

Protecting the well-being of LTC during COVID-19

COVID-19 poses a significant challenge across the province and is putting increased pressure on those working in long-term care (LTC). They show up at LTC homes across the province, despite anxiety for themselves and their families. They carry out their duties at a time when family and friends cannot visit; when residents may feel isolated and be in need of extra support.

To help, the Ontario CLRI at the Schlegel-UW Research Institute for Aging (RIA) is sharing a series of well-being resources for leaders and team members in long-term care. One of these resources is free access to Homewood Health’s online mental health platform: offers self-directed programs for anxiety and depression, a health and wellness library, articles on topics like stress, anxiety, finances and health risk assessments, and more than 20 e-courses to help build resiliency in the LTC workforce. This service is grounded in evidence-based knowledge from Homewood Health’s 130+ years of clinical practice and patient care. Many organizations pay for access to use this rich platform.

“We are grateful to Homewood Health, for the work we do together, for the innovative work they do to help Canadians live healthier, more productive and more fulfilling lives and for their generosity now,” says Josie d’Avernas, executive director of the RIA.

The Ontario CLRI is also organizing our activities to respond to the change in priorities for LTC homes to help fill gaps that may exist during the pandemic. New and existing resources to support the  sector in this time can be found on our COVID-19 resource page.


Homewood Health is Canada’s Leader in Mental Health and Addiction Care and delivers a continuum of mental health and addiction services unique in Canada for its breadth, quality, integration, and most importantly, results. Homewood Health is focused on achieving and sustaining the optimal health of Canadians and the organizations they work for.

Resources for Long-Term Care During COVID-19

During this pandemic the Ontario CLRI is working remotely to continue supporting long-term care homes across the province to enhance the health and well-being of team members and residents. 

We are aware that COVID-19 presents a significant challenge to LTC homes. There are key stakeholders in the sector already mobilizing to support care homes (see list below) and we are working with them where opportunity arises to collaborate and support.

The Ontario CLRI is also organizing our activities to respond to the change in priorities for LTC homes to help fill gaps that may exist during the pandemic. We have already begun the development and sharing of new and existing resources to support the psychosocial needs of the LTC workforce:

COVID-19 Resources Page

Ontario CLRI continues to collaborate with digital health services that can help alleviate pressures on hospitals during COVID-19. For example, the Ontario CLRI is coordinating with the eConsult Centre of Excellence to promote the new COVID-19 specialty group available for LTC primary care providers to ask both patient-specific and population-based questions.

We recognize this is a developing situation and needs will evolve as the pandemic runs its course; Ontario CLRI is committed to remaining flexible to respond to the needs in the LTC sector as they arise.

Resources available through sectors stakeholders:

Please also refer to COVID-19 statements or news from our three host organizations: Baycrest Health Sciences, Bruyère, and the Schlegel-UW Research Institute for Aging.


The Ontario CLRI is mandated by the Ministry of Health and the Ministry of Long-Term Care to be a resource for the sector by providing education and sharing research and innovations to enhance the health and well-being of people who live and work in long-term care.