Author: Noel Gruber

Celebration of having reached over 5,000 Person-Centred Language pledges!

Please join us in the celebration of having reached over 5,000 Person-Centred Language pledges!

This summer, we set a goal to reach 5,000 Person-Centred Language (PCL) pledges from health care providers and persons with lived experience to commit to changing the way we interact with and refer to people living with dementia and other complex mental health conditions. We are pleased to announce that as of September 2nd, we have reached our goal and now have over 5,100 pledges! We wish to recognize everyone who reviewed our commitment statements posters, signed our pledge, and encouraged colleagues, co-residents, family and friends to do the same.

Reaching 5,000 pledges marks an important milestone for the PCL Initiative which is co-led by the Behavioural Supports Ontario (BSO) Provincial Coordinating Office at the North Bay Regional Health Centre and the Ontario Centres for Learning, Research & Innovations in Long-Term Care (CLRI) at the Schlegel-UW Research Institute for Aging (RIA). Since its launch in 2017, The goal of the PCL Initiative has been to develop a set of commitment statements and associated products to inspire language choices that are appropriate, respectful, life-affirming and inclusive when interacting with and referring to individuals who communicate via responsive behaviours/personal expressions associated with dementia, complex mental health, substance use and/or other neurological conditions, as well as their partners in care.

If you have not yet signed our PCL pledge, it’s not too late! Fill out your pledge and download your certificate today at

I’ve completed my pledge, what can I do next?

Complete the e-Course

The back-to-school season is the perfect time to complete our PCL Course ( Available in English and French, this FREE eCourse demonstrates how PCL can have a positive impact on communication, care, and help to reduce stigma and discrimination (45min.).

Receive a Free Commitment Pledge Poster

Stay Tuned

Coming this fall, we’ll be releasing a ‘PCL Word Swap’ Poster.

Get in Touch

Tell us how you’ve incorporated the PCL initiative in your organization by e-mailing us at

Thank you for your commitment to the PCL Initiative!

Behavioural Supports Ontario Logo

Celebrating the inclusion of person-centred language recommendations in Canadian Press style guides

The Ontario CLRI at the RIA, with Behavioural Supports Ontario and Family Councils Ontario. has taken important steps to change the way long-term care is portrayed in the media!

In 2020, we submitted recommendations to the Canadian Press surrounding the language used while writing about long-term care and included the use of ‘homes’ instead of ‘facilities’ and ‘residents’ instead of ‘patients’, among other suggestions.

We are thrilled to announce that the Canadian Press has accepted these recommendations and already incorporated them into the online Canadian Press style guide. These guides serve as reference materials for Canadian journalists, communications and public relations professionals. The new recommendations have been included into the Sensitive Subjects chapter, in the Age section:

  • The use of LTC home versus facility or institutions
  • The use of resident versus patient
  • The inclusion of living with when writing about a resident living with a cognitive condition, versus suffering from

We hope that the integration of person-centred language recommendations into this reference guide will help raise awareness in the media and communications sectors and will serve as an important step to elevating the profile of long-term care to the general public.

Do you want to learn more about person-centred language? Explore our free eLearning courses and take the online person-centred language pledge to formally commit to using inclusive and respectful language in long-term care.

Find more person-centred language resources for LTC on our website.


This proposal was developed by the Ontario CLRI at the RIA in partnership with Behavioural Supports Ontario and Family Councils Ontario.

Ontario CLRI releases Annual Report and Summary

Grey and green decorative photo with text; Explore our 2020-2021 impacts"

Grey and green decorative photo with text; Explore our 2020-2021 impacts"

The Ontario CLRI is proud to release the 2020-21 Annual Report and Summary to provide an overview of Program impacts this past year.

The report demonstrates how the Ontario CLRI Program used new ways to deliver education and share resources to enhance the well-being of those who live and work in long-term care (LTC).

The Ontario CLRI supported the LTC sector in 2020-21 by engaging 548 (87%) of the 627 LTC homes and potentially impacting the care of more than 70,213 LTC residents in Ontario.

This year we continued the push to create innovative solutions to address the growing pandemic-driven gaps in long-term care homes, such as the need for access to vital training for the influx of staff entering homes for the first time, which we met through the development and launch of our eLearning hub and orientation resources. – Heidi Sveistrup, Ontario CLRI Executive

We helped build up the LTC workforce through education/training, resources, and practice change, often in partnership with LTC homes, colleges, universities, and other stakeholders. We offered 39 training/education initiatives and 65 other learning events such as webinars, presentations and recordings that were accessed by 21,307 team members, clinicians and students in LTC.

We are grateful to our partners and collaborators in the LTC sector – there are too many to name in one blog post, but you can find them throughout our website on the pages for resources and events they helped guide and implement.

As the sector rebuilds, we are here to innovate, equip and build capacity in long-term care so that homes can succeed in their care of residents in the midst of any external challenge the future may hold. – Dr. David Conn, Ontario CLRI Executive

The report is available in English and French with annual summaries for an at-a-glance look at 2020-21 impacts.

We wish to acknowledge the input and guidance of the Ontario CLRI Provincial Advisory Committee in the creation of this report, which was submitted to the Ministry of Health and Long-Term Care in August 2021.

Call for presentations from LTC homes and researchers

The call for presentations is now closed. Visit the Forum page for details on the upcoming event.

Does your long-term care (LTC) home want to inspire other LTC homes by sharing your equity, diversity and inclusion initiatives?

Are you a Canadian researcher in the area of equity, diversity and inclusion and ageing relevant to the Ontario long-term care sector?

The Ontario CLRI Supporting Diversity and Inclusion Committee invite you to join our virtual forum: Allied for Inclusivity in LTC: A Forum to Build Connections. This is a half-day event that will be held on Wednesday, February 9, 2022. Our forum will provide an opportunity for LTC home representatives to come together with researchers to learn more about equity, diversity and inclusion in the LTC sector.

We are inviting LTC homes in Ontario and Canadian Researchers who would like to present their equity, diversity and inclusion work.

COVID-19 has shone a bright light on the systemic injustices, inequity and significant disparities experienced by individuals marginalized by society.  As we focus on action moving forward, our forum aims to build collaborative conversations towards inclusive, equitable and affirming care, services and work environments in LTC communities.

Event highlights

  • Opening and closing keynote presentations from experts in the field of equity, diversity and inclusion in health!
  • Presentations from Ontario LTC homes sharing equity, diversity and inclusion initiatives they are implementing in their home
  • Presentations from Canadian researchers focused on equity, diversity, and inclusion relevant to the LTC sector
  • Breakout Rooms with the opportunity to deep dive into specific topic areas and network with other attendees


The virtual Forum will bring together delegates from across Ontario representing LTC leadership, interprofessional teams, and researchers working in the area of EDI and ageing/LTC.

Guidelines, Selection Criteria and Sample Submission Form

LTC homes  |   Researchers

Submit a proposal

All submissions of presentations must be submitted via the online application form:

  1. LTC Homes
  2. Researchers

The deadline for submissions is Friday, October 8, 2021, at 5:00 p.m.


Will you be part of the movement to person-centred language this summer?

Words matter. In long-term care, words can make all the difference towards person-centred care. Team members who use inclusive and respectful language when talking to or about residents and colleagues are helping to lead a culture change movement in LTC homes. 

We have a big goal for the summer to reach 5,000 person-centred pledges. Why? Because that’s 5,000 people who are using language that sees the person first, rather than a disease or condition. 

Fill out the online person-centred language pledge to formally commit to using inclusive and respectful language in long-term care. The online pledge allows you to print a certificate that can be posted in a common area of your LTC home so that others can be inspired to join you on the PCL journey. 

More than 4,000 people have already committed to being a part of this movement. Will you join them? Take the pledge now!

You can take the pledge individually or as a team. Print the certificate to show residents, families and visitors that your home is committed to person-centred care.

Why PCL?

  • The language we use reflects our mindset.
  • Actions follow our language – person-centred language precedes person-centred care
  • PCL can help reduce responsive behaviours or personal expressions
  • PCL shows respect and bestows dignity to residents and colleagues

Your PCL pledge can produce a ripple effect in your home where team members interact more positively with each other and with residents they care for!

Learn to use PCL through our free eLearning course for team members and eLearning course for LTC leaders and managers.

The Person-Centred Language eLearning Courses were co-developed by BSO and the Ontario CLRI at the RIA in collaboration with MacHealth at McMaster University and supported by an expert panel.

Surge Learning to host Ontario CLRI eLearning resources

The Ontario CLRI and Surge Learning Inc. are excited to announce a partnership intended to facilitate and further enhance the ease of access to relevant and valuable educational content to team members in the long-term care (LTC) industry across the province. The content will focus on best practices, as well as priority topics such as clinical nursing leadership, end-of-life care, dementia care, acute deterioration, and much more.

Supervisors, administrators, and educators will be able to easily access and assign high-quality eLearning courses developed by the Ontario CLRI via Surge’s learning management system (LMS) portal, which many LTC homes already have access to. LTC Homes will be able to offer team members a collection of dynamic and interactive courses specific to their care environment.

A catalogue of Ontario CLRI learning opportunities will be available on the Surge platform in Summer 2021. New courses will be made available on a regular basis to continue to meet learners’ needs.

“This collaboration offers team members enjoyable learning opportunities in the platform they already know and use, with content that helps staff be better equipped for their roles and to provide quality care to residents in long-term care.” Sophie Orosz, Manager, Ontario CLRI at Bruyère

“We at Surge Learning are excited about this truly collaborative partnership. Staff in Ontario’s long-term care homes can now easily access a multitude of relevant and meaningful topics offered by our two organizations. These learning opportunities bolster essential skills and support staff in the delivery of quality care to the residents that call long-term care homes, their home.” Tulia Ferreira, President and CEO, Surge Learning Inc.

Current Ontario CLRI eLearning courses include the list below. We are grateful to partners and collaborators who have helped develop and guide these offerings and who are listed on each course page.

  • Communication at End-of-Life
  • Clinical Nursing Leadership
  • Infection Prevention and Control in LTC
  • Person-Centred Language for team members and for leaders
  • Adult Learning Principles for LTC
  • Caring for Persons Living with Dementia
  • Team Essentials for Engaging Families in Distress
  • Mealtime Assistance
  • Lifts and Transfers

You can find the full list on 

For more information, contact:
Noel Gruber,
Communications Manager,
Ontario CLRI

LTC Leaders: why send educators to the Specialized Educator Certificate in LTC?

Educators in the 600+ Ontario long-term care homes represent a wide variety of disciplines, knowledge, skill, experiences and credentials. Often, educators lack resources in terms of time and money to devote to their own professional development due to the urgent and ongoing nature of demands on the job.

This is a chance for your educators to access free learning that fits easily into their existing work schedule to enhance their skill set on adult education best practices and innovative educational approaches as applied specifically to the long-term care sector.

The Educator Certificate will improve your organization and the teams and individuals you work with:

  • See education build up your teams instead of patch up your teams
  • See education used where it can have an impact
  • Optimize your educational resources to build team resilience and engagement in change processes and innovation
  • Redirect your educational resources to function as proactive tools

Level 1 begins September 2021: Learn who is eligible and how to apply


Residents & families needed for development of IPAC standards for LTC

The Canadian Standards Association (CSA Group) is seeking LTC residents and families to take part in a Resident and Family Centred Care Working Group to direct and assist in the development of CSA Z8004, Operation and Infection Prevention and Control of Long-Term Care (LTC) Homes. This Working Group will be critical in ensuring that the new standard is appropriate in supporting residents in Long-Term Care homes. We need your input as someone with lived experiences to provide insight into how we can build a safer and more caring LTC home environment for everyone. The Working Group will be chaired by Dee Lender (Executive Director – Ontario Association of Residents’ Councils).

If you would like to participate in the Resident and Family Centred Care Working Group, please express your interest via email to Cassandra Gullia, Project Manager at Kindly state why you are interested in joining the Working Group, and include any relevant lived experience that you have in LTC.

Please note that expressions of interest do not guarantee a position on the Working Group, as spaces are limited.

What is expected?

Lived experience as a resident with preference given to residents living in long term care and care homes

Participation and willingness to work on the Working Group

Willingness to share your experiences of LTC, especially during the COVID-19 pandemic

Attendance at virtual (either online or via telephone) meetings over approximately 8 months

Caregivers and frontline staff or team members are welcomed to participate if they work directly with residents or speak on behalf of a resident who cannot speak for themselves.

About the new National Standard of Canada

The CSA Group is launching the development of a proposed new National Standard of Canada (NSC), Operation and Infection Prevention and Control of Long-Term Care Homes (CSA Z8004). CSA Z8004 will be prepared by the Technical Subcommittee on Long-Term Care, under the jurisdiction of the Technical Committee on Health Care Facilities. The Standard aims to provide requirements for safe operating practices and for infection prevention and control in long-term care homes

Industrial Design Grant to Study Long-Term Care Homes

A new study on the design of long-term care homes within the context of the COVID-19 pandemic is launching. Chantal Trudel of Carleton University’s School of Industrial Design is working with investigators from the Bruyère Research Institute and the Ontario CLRI at Bruyère, including Amy Hsu, Frank Knoefel, Zsofia Orosz, Heidi Sveistrup, and Bruce Wallace. The study received nearly $40,000 in funding from the Foundation for Health Environments Research in the United States.

“Good design can and should balance infection prevention and control needs with residents’ quality of life and care needs. No resident wants to see their living space transform from the feeling of home to hospital,” wrote Amy Hsu, Bruyère Research Investigator,  in a recent piece on designing the future of long-term care and retirement homes.

This blog post was originally posted in and is shared with permission from Bruyère, one of three host centres of the Ontario CLRI.

Read the news article

Read more on Bruyère’s blog


Nurturing Intergenerational Connections in LTC Homes During COVID-19

June 1 is Intergenerational Day, celebrated in Canada since 2010*. Last year, it was officially declared in Ottawa (for the first time) by Mayor Jim Watson, thanks to the efforts of iGen Ottawa. Intergenerational Day celebrates the richness of intergenerational relationships.  It encourages connections between people of different age groups to reduce loneliness and social isolation, and encourages age-friendly communities.


As an organization with two long-term care homes that on any given day is serving over 1000 older adults, our Ottawa host centre Bruyère is happy to be participating in Intergenerational Day 2020. And this year, as we adjust to the new norm of physical distancing, the opportunity for social connection is more important than ever.

“Bringing older and younger people together provides the opportunity to build connections and strengthen communities. I have seen personally many times the significant joy that young children bring to older adults – it is beautiful to witness!” says Michelle Fleming, knowledge broker at the Ontario CLRI at Bruyère. “In an effort to improve quality of life for residents, many long-term care homes across Ontario have regular opportunities for intergenerational connections – through things like music programs with children and residents together, high school volunteers spending time one-on-one with residents and pen-pal programs. Prior to the pandemic, the team at Bruyère’s Saint-Louis Residence in Orleans had been in dialogue with iGen Ottawa about the development of an intergenerational garden. The vision was a grassroots initiative, involving children from local schools. We remain hopeful that this initiative will still be possible in the future. Initiatives bringing the generations together offer promise in reducing loneliness and social isolation across our communities.”

As a resource for long-term care homes, the Ontario CLRI at Bruyère has developed a resource summarizing some of the creative ways that long-term care homes can continue intergenerational initiatives  while respecting physical distancing.

Intergenerational Connections for LTC Homes (PDF)

Some of these creative initiatives are being rolled out at Bruyère:

  • Residents at Bruyère’s long-term care homes have been delighted by art made by community children. This art has been posted throughout the homes, provided to residents, put on place mats for resident’s meal trays, and made into banners at the main entrances of each of Bruyère’s campuses. Thank you to two local groups of kids – World Changing Kids and Kid Art with Heart –  for brightening peoples’ day with the colourful art.


  • Before the pandemic, the team at Bruyère’s Saint-Louis Residence, in collaboration with iGen Ottawa, was developing plans for an intergenerational garden. The garden will bring together children and older adults in an inclusive space to learn and grow.  Until we can meet physically, community children have placed painted rocks with messages of hope and encouragement in a ‘Gratitude Garden’ that graces the front entrance of the care home. This rock garden is just the beginning of our Intergenerational Garden and we look forward to seeing it grow in the years ahead.


We all have basic human needs to connect with other people and the COVID19 pandemic has reminded us of just how critical that need is. Creative strategies are needed to help keep our generations connected. Initiatives that bring generations together help to reduce loneliness and social isolation across our communities.

On this Intergenerational Day, we encourage you to explore what’s happening in your own community and see if there is an organization that is already working to support residents living in long-term care homes. Take the time to connect with the people in your life of all different ages. Paint some rocks and bring them to a local care home. These ‘little’ acts of kindness strengthen our communities and long-term care homes.


*IGen day has been celebrated in Canada since 2010 and was founded by i2i Intergenerational Society and five Public Health Agency of Canada (PHAC) funded student groups from Newfoundland, Quebec, Ontario, Manitoba and British Columbia.