Category: Central CLRI

Celebrating the inclusion of person-centred language recommendations in Canadian Press style guides

The Ontario CLRI at the RIA, with Behavioural Supports Ontario and Family Councils Ontario. has taken important steps to change the way long-term care is portrayed in the media!

In 2020, we submitted recommendations to the Canadian Press surrounding the language used while writing about long-term care and included the use of ‘homes’ instead of ‘facilities’ and ‘residents’ instead of ‘patients’, among other suggestions.

We are thrilled to announce that the Canadian Press has accepted these recommendations and already incorporated them into the online Canadian Press style guide. These guides serve as reference materials for Canadian journalists, communications and public relations professionals. The new recommendations have been included into the Sensitive Subjects chapter, in the Age section:

  • The use of LTC home versus facility or institutions
  • The use of resident versus patient
  • The inclusion of living with when writing about a resident living with a cognitive condition, versus suffering from

We hope that the integration of person-centred language recommendations into this reference guide will help raise awareness in the media and communications sectors and will serve as an important step to elevating the profile of long-term care to the general public.

Do you want to learn more about person-centred language? Explore our free eLearning courses and take the online person-centred language pledge to formally commit to using inclusive and respectful language in long-term care.

Find more person-centred language resources for LTC on our website.


This proposal was developed by the Ontario CLRI at the RIA in partnership with Behavioural Supports Ontario and Family Councils Ontario.

Call for presentations from LTC homes and researchers

The call for presentations is now closed. Visit the Forum page for details on the upcoming event.

Does your long-term care (LTC) home want to inspire other LTC homes by sharing your equity, diversity and inclusion initiatives?

Are you a Canadian researcher in the area of equity, diversity and inclusion and ageing relevant to the Ontario long-term care sector?

The Ontario CLRI Supporting Diversity and Inclusion Committee invite you to join our virtual forum: Allied for Inclusivity in LTC: A Forum to Build Connections. This is a half-day event that will be held on Wednesday, February 9, 2022. Our forum will provide an opportunity for LTC home representatives to come together with researchers to learn more about equity, diversity and inclusion in the LTC sector.

We are inviting LTC homes in Ontario and Canadian Researchers who would like to present their equity, diversity and inclusion work.

COVID-19 has shone a bright light on the systemic injustices, inequity and significant disparities experienced by individuals marginalized by society.  As we focus on action moving forward, our forum aims to build collaborative conversations towards inclusive, equitable and affirming care, services and work environments in LTC communities.

Event highlights

  • Opening and closing keynote presentations from experts in the field of equity, diversity and inclusion in health!
  • Presentations from Ontario LTC homes sharing equity, diversity and inclusion initiatives they are implementing in their home
  • Presentations from Canadian researchers focused on equity, diversity, and inclusion relevant to the LTC sector
  • Breakout Rooms with the opportunity to deep dive into specific topic areas and network with other attendees


The virtual Forum will bring together delegates from across Ontario representing LTC leadership, interprofessional teams, and researchers working in the area of EDI and ageing/LTC.

Guidelines, Selection Criteria and Sample Submission Form

LTC homes  |   Researchers

Submit a proposal

All submissions of presentations must be submitted via the online application form:

  1. LTC Homes
  2. Researchers

The deadline for submissions is Friday, October 8, 2021, at 5:00 p.m.


Surge Learning to host Ontario CLRI eLearning resources

The Ontario CLRI and Surge Learning Inc. are excited to announce a partnership intended to facilitate and further enhance the ease of access to relevant and valuable educational content to team members in the long-term care (LTC) industry across the province. The content will focus on best practices, as well as priority topics such as clinical nursing leadership, end-of-life care, dementia care, acute deterioration, and much more.

Supervisors, administrators, and educators will be able to easily access and assign high-quality eLearning courses developed by the Ontario CLRI via Surge’s learning management system (LMS) portal, which many LTC homes already have access to. LTC Homes will be able to offer team members a collection of dynamic and interactive courses specific to their care environment.

A catalogue of Ontario CLRI learning opportunities will be available on the Surge platform in Summer 2021. New courses will be made available on a regular basis to continue to meet learners’ needs.

“This collaboration offers team members enjoyable learning opportunities in the platform they already know and use, with content that helps staff be better equipped for their roles and to provide quality care to residents in long-term care.” Sophie Orosz, Manager, Ontario CLRI at Bruyère

“We at Surge Learning are excited about this truly collaborative partnership. Staff in Ontario’s long-term care homes can now easily access a multitude of relevant and meaningful topics offered by our two organizations. These learning opportunities bolster essential skills and support staff in the delivery of quality care to the residents that call long-term care homes, their home.” Tulia Ferreira, President and CEO, Surge Learning Inc.

Current Ontario CLRI eLearning courses include the list below. We are grateful to partners and collaborators who have helped develop and guide these offerings and who are listed on each course page.

  • Communication at End-of-Life
  • Clinical Nursing Leadership
  • Infection Prevention and Control in LTC
  • Person-Centred Language for team members and for leaders
  • Adult Learning Principles for LTC
  • Caring for Persons Living with Dementia
  • Team Essentials for Engaging Families in Distress
  • Mealtime Assistance
  • Lifts and Transfers

You can find the full list on 

For more information, contact:
Noel Gruber,
Communications Manager,
Ontario CLRI

Pride Month Resources for LTC Homes

In honour of Pride Month, the Ontario CLRI wants to share some 2SLGBTQI+ resources that can empower long-term care (LTC) homes to create a culture of inclusivity where both residents and team members can thrive regardless of sexual orientation, gender identity and expression.

Our Supporting Diversity and Inclusion in Long-Term Care Advisory Committee has been gathering resources since 2017 to support LTC homes in delivering inclusive care to the diverse populations they serve. This resource list was developed in recognition that resident care can be influenced by individual circumstances, including language, ability, race. ethnicity, religion, spirituality. gender identity, gender expression. sexual orientation and socio-economic status.

Explore the three featured 2SLGBTQI+ resources below:

New eLearning Helps Team Members Learn Palliative and End-of-Life Communication Skills

Transitioning to end-of-life care can be difficult, so it is crucial that long-term care teams develop communication skills to foster therapeutic relationships with residents and their families/friends.

The Ontario CLRI at Bruyere has released three eLearning modules that allows team members to experience communication at end-of-life training from anywhere! The eLearning course will develop or refresh communication skills to provide quality end-of-life and palliative care in long term care homes. The modules include a collection of interactive case scenarios that reflect the unique setting and context of care delivery in long-term care.

This eLearning training aims to replicate pieces of the in-person training. It allows all team members to dispel palliative care myths, learn how to recognize and accommodate the needs of those in mourning, and practice their end-of-life communication skills in three short, scenario-based modules.

Resources for Long-Term Care During COVID-19

During this pandemic the Ontario CLRI is working remotely to continue supporting long-term care homes across the province to enhance the health and well-being of team members and residents. 

We are aware that COVID-19 presents a significant challenge to LTC homes. There are key stakeholders in the sector already mobilizing to support care homes (see list below) and we are working with them where opportunity arises to collaborate and support.

The Ontario CLRI is also organizing our activities to respond to the change in priorities for LTC homes to help fill gaps that may exist during the pandemic. We have already begun the development and sharing of new and existing resources to support the psychosocial needs of the LTC workforce:

COVID-19 Resources Page

Ontario CLRI continues to collaborate with digital health services that can help alleviate pressures on hospitals during COVID-19. For example, the Ontario CLRI is coordinating with the eConsult Centre of Excellence to promote the new COVID-19 specialty group available for LTC primary care providers to ask both patient-specific and population-based questions.

We recognize this is a developing situation and needs will evolve as the pandemic runs its course; Ontario CLRI is committed to remaining flexible to respond to the needs in the LTC sector as they arise.

Resources available through sectors stakeholders:

Please also refer to COVID-19 statements or news from our three host organizations: Baycrest Health Sciences, Bruyère, and the Schlegel-UW Research Institute for Aging.


The Ontario CLRI is mandated by the Ministry of Health and the Ministry of Long-Term Care to be a resource for the sector by providing education and sharing research and innovations to enhance the health and well-being of people who live and work in long-term care.