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Designed For: Volunteers

  • Implementing Person-centred Language: An Overview for Long-Term Care Team Members

    Person-centred language (PCL) refers to using language that puts people first rather than the disease, symptoms or conditions that they may have. In long-term care (LTC) this means focusing on the strengths and abilities residents have, rather than their disabilities. This interactive eLearning course will show you how person-centered language can have a positive impact…

  • Supporting Residents’ Mental Health and Wellness in Long-Term Care

    After completing this course, you will be able to recognize indicators of mental illnesses or conditions that are common among older adults; understand the importance of using person-centred language when talking about mental health and mental illnesses; respond empathetically to residents who are in distress; support residents’ mental health and wellness; explain which observations about…

  • Eating Assistance

    After completing this course, you will be able to safely support residents during mealtime, while promoting nutrition, safety, and social connection.

  • IPAC While Travelling To and From an LTC Home

    After completing this course, you will be able to apply your knowledge about prevention of infection transmission to situations you may encounter while on your way to and from a long-term care home.

  • IPAC While Supporting Residents Living with Dementia

    After completing this course, you will be able to adapt the application of IPAC practices for residents living with dementia; take a person-centred approach to applying IPAC practices while supporting people living with dementia; assess resident’s strengths and determine how these strengths can be used in following IPAC practices; communicate and document adaptations for following…

  • Mandatory Reporting and Whistle-blowing in Long-Term Care

    After completing this course, you will be able to explain the importance of reporting and raising concerns in situations of abuse, neglect or wrong doing; explain what whistle-blowing is, when whistle-blowing is required, and what protection the Fixing Long-Term Care Act provides for whistle-blowers.

  • Preventing, Recognizing and Reporting Abuse and Neglect in Long-Term Care

    After completing this course, you will be able to recognize the various types of elder abuse and signs of resident abuse or neglect; recognize the power imbalance between care providers and residents; identify roles and responsibilities of incident reporting of elder abuse and neglect and relevant legislation; explain the connection between self-regulation and abuse prevention…

  • Respecting and Promoting Resident Rights in Long-Term Care

    After completing this course, you will be able to explain the importance of the Residents’ Bill of Rights; respect and promote residents’ rights while working or volunteering in a long-term care home; explain the responsibilities of long-term care team members in respecting and promoting residents’ rights.

  • Facilitating Client and Family-Centred Learning Best Practices

    In this course, you will learn about the fundamental health literacy best practices for engaging clients and families.

  • Break the Chain of Transmission: IPAC Core Concepts and Practices

    After completing this course, you will be able to explain how micro-organisms cause infection, what the different types of transmission are, and what the links in the chain of transmission are; explain how to break the links of contact, droplet and airborne transmission; follow the instructions on additional precautions signs; conduct a personal risk assessment;…