Embracing Diversity Webinar


Where: Online Cost: Free

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This webinar will bring the Embracing Diversity: A Toolkit for Supporting Inclusion in Long-Term Care Homes to life. The presenters will review and discuss key elements of the Toolkit, including:

  • Personal reflection exercises
  • Organizational self-assessment
  • Strategies to get to know residents’ unique identities
  • Training tools
  • Tips for hiring, recruitment and retention

Learning Objectives

1. Explaining why diversity and inclusion is a critical area of focus for long-term care providers.

2. Listing the components of the toolkit and related resources.

3. Identifying two strategies to create or enhance welcoming and affirming communities for the diverse populations in the LTC community.

With an increasing focus on equity in Canada and an understanding of the health impacts of systemic oppression on individuals marginalized by society, a growing need for inclusive care and services in long-term care (LTC) exists.

Changes towards improved experiences within LTC for all are critical. Everyone joins the journey towards cultural sensitivity and cultural competency at different points of understanding. In LTC, this journey is one that has individual as well as organizational components. It is the organization and it’s team members’ responsibility to ensure programs, policies, practices, and the environment addresses these needs. To facilitate this journey, we have created Embracing Diversity: A Toolkit for Supporting Inclusion in Long-Term Care Homes.


Michelle Fleming is a Knowledge Broker at the Ontario CLRI  at Bruyère. Before joining the Ontario CLRI, Michelle spent twelve years as Manager of Social Services in long-term care homes in both Ontario and British Columbia. As a Certified Eden Associate, Michelle led the implementation of the Eden Alternative philosophy at a not-for-profit cultural home in Vancouver, BC. Throughout her career, Michelle has been a passionate advocate, working closely with residents and their family members and friends, supporting them through the various transitions from moving into LTC to the end of life. In her time working in long-term care, Michelle has been a staff educator and developed and facilitated sessions on a variety of topics, primarily focused on the psychosocial aspects of care. Michelle has a BA (psychology), Social Service Worker Gerontology diploma, Certificate in LTC Management and a Lean Green Belt. Michelle is the lead of the Ontario CLRI Supporting Diversity & Inclusion in Long-Term Care Advisory Group.


Ashley Flanagan HeadshotAshley Flanagan PhD(c) is a Research Fellow at the National Institute on Ageing at Ryerson University and will soon complete her PhD in Aging, Health, and Wellbeing at the University of Waterloo. Specifically, Ashley’s research focuses on 2SLGBTQIA+ ageing and old age with the goal of advancing comprehensive health and wellness policy, programs, and services for older adults with diverse gender and sexual identities. Ashley is also a member of the Ontario Centres for Learning, Research and Innovation in long-term care’s (CLRI) Supporting Diversity & Inclusion in Long-Term Care Advisory Group and teaches courses in the substantive areas of qualitative methodology, gender and sexual identities, aging, and leisure.


Kimberly Lopez HeadshotKimberly Lopez R/TRO, Ph.D. works as an Assistant Professor in the Department of Recreation and Leisure Studies at the University of Waterloo in Ontario, Canada. She is interested in critically examining social structures and processes that reinforce difference and marginalisation. As a community-engaged qualitative researcher, she values working collaboratively and creatively to amplify Othered meanings of identity, leisure, labour, care, aging, and well-being. Her research reflects on the intertwined practices of leisure and labour –practices inextricably linked to the social through labelled and socialized bodies. Kim is inspired by all people and their passion stories. To learn from practices of labouring bodies engaged in caring work and hear about the different ways identity is embodied, Kim looks to influencers of anti-racist feminisms, decolonial/restorative practices, and post-identity literature/art. She is interested in diverse forms of listening and telling story. For work and leisure, she engages locally in human book clubs, digital storytelling, and porch chats. In her community, Kim commits her efforts to social change and justice through inclusive arts, organisation/activism, and transformational inquiry.




Venue Information


Organizer Information

  • Ontario Centres for Learning, Research & Innovation in Long-Term Care

About the Ontario Centres for Learning, Research and Innovation in Long-Term Care

The Ontario CLRI is funded by the Ministry of Health, and the Ministry of Long-Term Care, and hosted at Baycrest Health Sciences, Bruyère, and the Schlegel-UW Research Institute for Aging.

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