The Importance of Resident Engagement


Cost: Free

What is this webinar about?


This webinar is being offered in collaboration with the Seniors Quality Leap Initiative (SQLI) and will explore some of the strategies that Schlegel Villages have used to engage residents in enhancing Village Life. SQLI is comprised of 15 leading long-term care (LTC) and post-acute providers across North America and is supported by 10 strategic partners. As an active community of practice, SQLI is engaged in an innovative effort to improve clinical quality and safety related to the quality of life of seniors, by sharing performance data and the results of specific quality improvement initiatives.

The objectives of this webinar are to share:

  1. Ways residents are socially engaged.
  2. How to measure resident engagement and satisfaction through a self-reported survey.
  3. How to involve residents in creating change.

This webinar was offered by the Ontario CLRI hosted at the Schlegel-UW Research Institute for Aging and was presented on September 20, 2018.

View Flyer

View Webinar Resources

About the presenters

Jennifer Hartwick, MSc. (Kin), Director of Business Process Development, Schlegel Villages

Jennifer Hartwick Headshot

Jennifer Hartwick has a passion for working with older adults and has over 16 years of both Retirement and LTC experience. She has both a Bachelors and Masters of Science degree in Kinesiology from the University of Waterloo.  Jennifer has held several positions within Schlegel Villages which currently operates 7 continuum of care communities and 12 LTC Homes in Ontario.  Her roles have allowed her to gain experience with a wide variety of operational issues. As the Director of Business Process Development she is responsible for ensuring a variety of projects within operations are supported from conception to implementation. This has included supporting the design, implementation and early monitoring of new projects such as the Quality of Life Satisfaction survey and quality improvement protocols and tracking across the organization. When Jennifer is not working she is kept busy by her family including her two young children.

Jaimie Killingbeck, R.Kin, Director of Quality and Innovation, Schlegel Villages

Jaimie Killingback Headshot

Jaimie Killingbeck is the Director of Quality and Innovation with Schlegel Villages.  She began her journey with the organization in 2003 as a Kinesiologist at The Village of Riverside Glen, and in 2011 joined the Schlegel Villages Support Office as the Program for Active Living Coordinator.  She recently moved into her new role and will be supporting the Villages with quality improvement and quality assurance initiatives.  Jaimie is passionate about enhancing the experience of residents and teams and sharing her knowledge through clinical and educational support.

About the Ontario Centres for Learning, Research and Innovation in Long-Term Care

The Ontario CLRI is funded by the Ministry of Health and Long-Term Care and hosted at Baycrest Health Sciences, Bruyère, and the Schelgel-UW Research Institute for Aging.

Terms of Use | Privacy Policy

  • Baycrest logo

    Baycrest Health Sciences is a global leader in geriatric residential living, healthcare, research, innovation and education, with a special focus on brain health and aging.

    Visit Baycrest

  • Bruyère logo

    Bruyère is an academic organization excelling in the provision of evidence-based health care and services for seniors, vulnerable populations and people with medically complex needs.

    Visit Bruyère

  • RIA

    The Schlegel-UW Research Institute for Aging (RIA) is an innovation catalyst. By advancing research, education and practice, the RIA enhances quality of life and care for older adults everywhere.

    Visit RIA