FLTCA Alignment: 43-Resident and Family/Caregiver Experience Survey 

Homes must take a yearly survey of residents, their families, and caregivers to measure their experience with the home, care services programs, and goods provided. The licensee shall make reasonable efforts to act on the results of the survey to improve the home, care, services, and goods accordingly. The licensee shall seek the advice of the Residents’ Council and Family Council. The licensee shall ensure that the results and subsequent improvement actions of the survey are documented and available to the respective Councils.