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FLTCA Alignment: 44-Long-Term Care Quality Centre 

The Minister may establish a Long-Term Care Quality Centre to support mission-driven organizations, and advance and share research on innovative and evidence-informed person-centred models of care.

  • Person-Centred Language Leadership Implementation Guide

    Creating a culture of person-centred language (PCL) is more than a one-time initiative. It happens through everyday conversations, shared learning, and ongoing support. The PCL Leadership Implementation Guide is a practical, easy-to-use resource that helps LTC leaders and PCL champions support their teams in embedding PCL in everyday practice. It helps teams assess where they…

  • Person-Centred Language

    Practical knowledge of person-centred language ensures that appropriate, respectful, life-affirming and inclusive language is used when talking with and referring to people who communicate via responsive behaviours/personal expressions associated with dementia, complex mental health, substance use and/or other neurological conditions, and their care partners. The Ontario Centres for Learning, Research and Innovation in Long-Term Care (CLRI) and Behavioural Supports Ontario (BSO)…

  • Project ECHO Care for the Elderly

    ECHO Care of the Elderly is an interactive, case-based, virtual education and telementoring series (offered over Zoom) aimed at connecting primary care providers, personal support workers and healthcare professionals working in long-term care (LTC) in Ontario to an interprofessional team of geriatric specialists through weekly videoconferencing sessions.

  • Person-Centred Language (PCL) Award

    The Person-Centred Language Award recognizes the extraordinary efforts of champions who are dedicated to creating supportive and life-affirming environments for residents, family care partners and team members in long-term care (LTC).

  • Word Swap Poster

    This one-page Word Swap Poster invites readers to consider swapping out common words in favour of person-centred language(PCL)-friendly words in everyday conversations. The poster is available in French and English and contains a total of 15 examples under four categories: people, places, actions, and items. We hope these examples can inspire you to reflect on…

  • Person-Centred Language Toolkit Report

    A toolkit and practical report with useful suggestions, activities, reflection questions and other resources to increase the use of inclusive person-centred language in your long-term care home.

  • Person-Centred Language Posters

    Posters with commitment statements and imagery to encourage the use and spread of person-centred language in your long-term care home. Available in English and French versions with additional actions or mainly graphics.

  • Person-Centred Language Pledge

    Take the online pledge to commit to using person-centred language in your long-term care home. Print and save your personalized certificate after taking the pledge.

  • Adult Learning Principles for LTC

    Part of being an effective instructor and educator involves understanding how adults learn.

  • Wise Leadership and Culture Change: Getting Started

    Dr. Allen Power, Schlegel Chair in Aging and Dementia Innovation, shares eight personal transformation goals for successful leadership and describes several tools and processes that will help each organization evaluate readiness for change, begin the journey, and monitor progress along the way.