FLTCA Alignment: 44-Long-Term Care Quality Centre

The Minister may establish a Long-Term Care Quality Centre to support mission-driven organizations, and advance and share research on innovative and evidence-informed person-centred models of care.

  • Person-Centred Language Leadership Implementation Guide

    Creating a culture of person-centred language (PCL) is more than a one-time initiative. It happens through everyday conversations, shared learning, and ongoing support. The PCL Leadership Implementation Guide is a practical, easy-to-use resource that helps LTC leaders and PCL champions support their teams in embedding PCL in everyday practice. It helps teams assess where they…

  • Person-Centred Language

    Practical knowledge of person-centred language ensures that appropriate, respectful, life-affirming and inclusive language is used when talking with and referring to people who communicate via responsive behaviours/personal expressions associated with dementia, complex mental health, substance use and/or other neurological conditions, and their care partners. The Ontario Centres for Learning, Research and Innovation in Long-Term Care (CLRI) and Behavioural Supports Ontario (BSO)…

  • Project ECHO Care for the Elderly

    ECHO Care of the Elderly is an interactive, case-based, virtual education and telementoring series (offered over Zoom) aimed at connecting primary care providers, personal support workers and healthcare professionals working in long-term care (LTC) in Ontario to an interprofessional team of geriatric specialists through weekly videoconferencing sessions.

  • Implementing Person-centred Language: An Overview for Long-Term Care Team Leaders and Managers

    Person-centred language (PCL) refers to using language that puts people first rather than the disease, symptoms or conditions that they may have. In long-term care (LTC) this means focusing on the strengths and abilities residents have, rather than their disabilities. This interactive eLearning course will show you how person-centered language can have a positive impact…

  • Person-Centred Language (PCL) Award

    The Person-Centred Language Award recognizes the extraordinary efforts of champions who are dedicated to creating supportive and life-affirming environments for residents, family care partners and team members in long-term care (LTC).

  • Implementing Person-centred Language: An Overview for Long-Term Care Team Members

    Person-centred language (PCL) refers to using language that puts people first rather than the disease, symptoms or conditions that they may have. In long-term care (LTC) this means focusing on the strengths and abilities residents have, rather than their disabilities. This interactive eLearning course will show you how person-centered language can have a positive impact…

  • Word Swap Poster

    This one-page Word Swap Poster invites readers to consider swapping out common words in favour of person-centred language(PCL)-friendly words in everyday conversations. The poster is available in French and English and contains a total of 15 examples under four categories: people, places, actions, and items. We hope these examples can inspire you to reflect on…

  • Person-Centred Language Toolkit Report

    A toolkit and practical report with useful suggestions, activities, reflection questions and other resources to increase the use of inclusive person-centred language in your long-term care home.

  • Person-Centred Language Commitment Statement Posters

    Posters with commitment statements and imagery to encourage the use and spread of person-centred language in your long-term care home. Available in English and French versions with additional actions or mainly graphics.

  • Person-Centred Language Pledge

    Take the online pledge to commit to using person-centred language in your long-term care home. Print and save your personalized certificate after taking the pledge.