This one-page Word Swap Poster invites readers to consider swapping out common words in favour of person-centred language(PCL)-friendly words in everyday conversations.
The poster is available in French and English and contains a total of 15 examples under four categories: people, places, actions, and items.
We hope these examples can inspire you to reflect on the power of words when supporting people with, or at risk, of responsive behaviours/personal expressions. You can also explore more PCL resources to support your LTC homes’ inclusion journey.
Download the Word Swap Poster
This page includes tools and resources to equip those working and volunteering in long-term care (LTC) with the skills and knowledge they need to protect themselves, their colleagues, residents, family members, and community members.
The Ontario CLRI at the RIA has developed infection and prevention control (IPAC) eLearning courses for team members and essential care partners. These courses combine education on IPAC core concepts with application to LTC-specific situations and tasks.
If you have a resource to suggest for this page, please contact us at firstname.lastname@example.org.
If you are in crisis
Call 911 • Go to the nearest hospital • Call Telehealth Ontario at 1-866-797-0000 • Call Crisis Services Canada (24/7) at 1-833-456-4566
Find local help
ConnexOntario • Do you need mental health, addiction, or gambling services in your community? Call, text or email a referral specialist (24/7). Free and confidential.
Practical knowledge of person-centred language ensures that appropriate, respectful, life-affirming and inclusive language is used when talking with and referring to people who communicate via responsive behaviours/personal expressions associated with dementia, complex mental health, substance use and/or other neurological conditions, and their care partners.
Nurses are often required to manage conflict and communicate in a variety of contexts with coworkers, residents and their friends and families. This course will enhance the clinical leadership skills of nurses working in long-term care. The modules include realistic scenarios and scenario-based practice to help nurses navigate conflict, communicate with confidence, and learn how to thrive as clinical leaders.
Three self-paced, online modules around 20 minutes in length each.
- Communicating Effectively
- Handling Conflict with Care
- Being a Leader
An Ontario CLRI certificate will be provided for each module that can be put towards continuing education/professional development requirements.
The Learning Inter-Professionally Healthcare Accelerator (LIPHA; formerly ALPHA) is a simulation, coaching and community platform that provides a virtual space with simulated cases and a serious educational game for teams and individuals in any branch of health care to practice caring for virtual patients or residents.