Resource Audience Type: Food Service Workers

Respecting and Promoting Residents Rights in Long-Term Care eLearning Course

The Orientation eLearning Series, developed by the Ontario CLRI at the RIA, provides education for new LTC team members during their orientation, and for existing team members during their annual training. These scenario-based and interactive eLearning courses ensure that learners have the knowledge and skills needed to assist the people they support and are in line with MoLTC guidelines. They were developed using evidence-based best practices and adult education principles, in collaboration with subject matter experts and LTC leaders.


Everyone working, volunteering, or visiting long-term care homes plays a significant role in ensuring residents feel at home, are treated with kindness and respect, and receive the necessary support and services for their health and well-being. In the Respecting and Promoting Residents Rights in Long-Term Care course, learners will immerse themselves in an interactive care setting that incorporates real-life situations shared by residents living in long-term care across Ontario.


This interactive eLearning course aligns with the Fixing Long-Term Care Act, and can support new and existing LTC team members with knowledge and skills related to resident rights. This course is available at no cost!

Take our eLearning course

This eLearning course, part of the Orientation course series, was developed by the Ontario CLRI at RIA in 2023 with the generous support of Schlegel Villages, in collaboration with Ontario Association for Residents’ Councils (OARC). We would like to thank the people who contributed to the development and review of content for this course including:

  • Gale Ramsden, Perley Health
  • Jim Gilhuly, Sunnyside Home
  • Devora Greenspon, Extendicare Bayview
  • Stephanie Ventura, Education and Community Engagement Manager, Ontario Association of Residents’ Councils
  • Vanda Koukounakis, VP Support Office Services, Schlegel Villages
  • Pam Wiebe, Quality Specialist, Schlegel Villages

Resident Interaction for Environmental Services Team Members

Team members in long-term care, including maintenance, laundry, food service, and housekeeping teams, frequently interact with residents living with dementia or other complex, chronic health conditions. Without the right knowledge, they may not know how to properly respond to residents or unknowingly compromise resident safety. Our eLearning activity will enhance the impact of long-term care teams by ensuring all team members are equipped with the knowledge to effectively support and respond to residents.

This short, interactive activity will take approximately 7 minutes and is open to all. Learners will explore seven resident interaction scenarios team members commonly encounter and suggestions on how to respond.

Select here to access the eLearning activity



Scenarios and responses in this activity were developed in consultation with team members working in real world care settings. Thank you to Schlegel Villages University Gates and Aramark for their contributions to this eLearning activity.

Setting-Focused Palliative Care Resources

The resources in the Setting category are related to five key factors known to promote sustainability: alignment with organizational culture and priorities, support for Improvement, and alignment with external political and financial environments.

Practice-Focused Palliative Care Resources

The resources in the Practice category are related to five key factors known to promote sustainability: resources in place, progress monitored for feedback and learning, evidence of benefits, and robust and adaptable processes.

People-Focused Palliative Care Resources

The resources in the People category are related to five key factors known to promote sustainability: commitment to improvement, involvement, team member skill and capability, leadership, and team functioning.