Resource Audience Type: Maintenance

Mandatory Reporting and Whistle-blowing eLearning Course

Mandatory Reporting and Whistle-blowing eLearning Course

Everyone working, volunteering, or visiting long-term care homes plays a significant role in ensuring residents feel at home, are treated with kindness and respect, and receive the necessary support and services for their health and well-being. In the Mandatory Reporting and Whistle-blowing eLearning course, learners will explore and respond to real-life situations shared by residents living in long-term care across Ontario. By taking this five-minute course, team members will learn the importance of reporting and raising concerns in situations of abuse, neglect or wrong doing to ensure the safety of residents. Team members will also learn what whistle-blowing is, when whistle-blowing is required, and what protection the Fixing Long-term Care Act provides for whistle-blowers.

The Orientation eLearning Series, developed by the Ontario CLRI at the RIA, provides education for new LTC team members during their orientation, and for existing team members during their annual training. These scenario-based and interactive eLearning courses ensure that learners have the knowledge and skills needed to assist the people they support. They were developed using evidence-based best practices and adult education principles, in collaboration with subject matter experts and LTC leaders.

This interactive eLearning course aligns with the Fixing Long-Term Care Act, and is available at no cost!

Take our eLearning Course


This eLearning course, part of the Orientation course series, was developed by the Ontario CLRI at RIA in 2023 with the generous support of Schlegel Villages. We would like to thank the people who contributed to the development and review of content for this course including:

Sherri Toleff, Director of Care, Fairview Seniors Community

Jaimie Killingbeck, Associate Vice President, Quality & Innovation, Schlegel Villages

Pam Wiebe, Quality Specialist, Schlegel Villages

Resident Interaction for Environmental Services Team Members

Team members in long-term care, including maintenance, laundry, food service, and housekeeping teams, frequently interact with residents living with dementia or other complex, chronic health conditions. Without the right knowledge, they may not know how to properly respond to residents or unknowingly compromise resident safety. Our eLearning activity will enhance the impact of long-term care teams by ensuring all team members are equipped with the knowledge to effectively support and respond to residents.

This short, interactive activity will take approximately 7 minutes and is open to all. Learners will explore seven resident interaction scenarios team members commonly encounter and suggestions on how to respond.

Select here to access the eLearning activity

Get a sneak peek – one-minute EVS videos


Scenarios and responses in this activity were developed in consultation with team members working in real-world care settings. Thank you to Schlegel Villages University Gates and Aramark for their contributions to this eLearning activity.