Posted on October 28, 2021 by AJ Adams -
This one-page Word Swap Poster invites readers to consider swapping out common words in favour of person-centred language(PCL)-friendly words in everyday conversations.
The poster is available in French and English and contains a total of 15 examples under four categories: people, places, actions, and items.
We hope these examples can inspire you to reflect on the power of words when supporting people with, or at risk, of responsive behaviours/personal expressions. You can also explore more PCL resources to support your LTC homes’ inclusion journey.
Download the Word Swap Poster
Posted on February 18, 2021 by AJ Adams -

The Living Classroom is a partnership model that integrates education into a long-term care or retirement home to support workforce development. Students, faculty, and those living, visiting and working in the home engage in a culture of shared learning. Personal Support Worker education is one of many Living Classroom experiences. Learn more on the Living Classroom website.
Posted on December 8, 2020 by AJ Adams -
Posted on September 28, 2020 by Lyra Taylor -
Practical knowledge of person-centred language ensures that appropriate, respectful, life-affirming and inclusive language is used when talking with and referring to people who communicate via responsive behaviours/personal expressions associated with dementia, complex mental health, substance use and/or other neurological conditions, and their care partners.
Posted on March 24, 2020 by AJ Adams -
Posted on March 21, 2020 by AJ Adams -
Posted on February 24, 2020 by AJ Adams -
Posted on February 24, 2020 by AJ Adams -
The following resource was not created by the Ontario CLRI and was identified by the Ontario Caring Advisory Circle as an important resource to support Indigenous Culture in LTC.
This guide was developed by Healthy Weights Connection (Western University) and London’s Child and Youth Network in response to overwhelming interest expressed by service providers in London and Middlesex County to learn more about First Nations, Métis and Inuit (FNMI) cultures and local communities. It has been adapted from a similar cultural awareness resource developed by the Barrie Area Native Advisory Circle (BANAC).
The content of this guide was informed by members of the local FNMI community in London and Middlesex through several engagement sessions. The purpose of the guide is to serve as a first step towards cultural competence and to help service providers learn more about FNMI history, the local cultures and how to work competently and sensitively with FNMI communities. For those interested in formal training, Indigenous Cultural Competency and Cultural Safety training are recommended.
Download the Indigenous Culture Card
Posted on January 6, 2020 by AJ Adams -
Posted on December 4, 2019 by Holly Hebner -
The Person-Centred Language toolkit and report has background information, useful suggestions, activities, reflection questions and other resources to increase the use and spread of person-centred language in your long-term care home.
Activities can be done individually, as a small or large group, across your organization, and during recruitment, orientation or education sessions.
Practical knowledge of person-centred language ensures the appropriate, respectful, life-affirming and inclusive language is used when talking with and referring to people who communicate via responsive behaviours/personal expressions associated with dementia, complex mental health, substance use and/or other neurological conditions, and their care partners.
This toolkit is available in English (French version coming soon).
Download the Toolkit and Report
Acknowledgments
The Person-Centred Language initiative and resources have been co-developed by BSO and the Ontario CLRI with support from an expert panel



