Many of you have probably heard the term “culture change,” but what does it mean, exactly? And how can you make it a reality? This webinar will explore the topic of culture change, and how to move from being task-focused to people-focused. Resources will be shared to support long-term care homes interested in putting living first and creating a culture where everyone – residents, family members, and team members – thrive.
This webinar is being offered in collaboration with the Schlegel-UW Research Institute for Aging.
- Understand what culture change is and why it’s vital to resident, family and team member quality of life.
- Learn about the Working Together to Put Living First guidebook and other resources that are available to support culture change in your long-term care home.
- Leave with practical strategies and resources to start making change.
Barb Sutcliffe, Senior Manager of Sales and Marketing, Schlegel-UW Research Institute for Aging
Barb Sutcliffe has been working in the elder care sector for over 30 years and is the Senior Director of Sales and Marketing with the Schlegel-UW Research Institute for Aging.
She is a Registered Nurse, and also received her BA in Sociology and a Diploma in Gerontology. Barb has held many positions within the elder care sector including Director of Retirement and Marketing, Assistant General Manager, and Director of Lifestyle Options. Prior to this, Barb worked as a surgical nurse and in a surgical/cardiac ICU for 14 years. Barb sat on the board for the Kitchener-Waterloo Alzheimer Society from 1996-2004 and facilitated the Winston Park Memory Clinic from 2012-2016. Barb has travelled to Haiti with a team of 20 plus team members on three occasions and cofacilitated two of these missions.
All long-term care homes in Ontario are governed by the Long-Term Care Homes Act (LTCHA), 2007. The Ontario Residents’ Bill of Rights is embedded in the LTCHA and accompanying Regulations (O. Reg. 79/10). The requirements in the LTCHA ensure that residents of these homes receive safe, consistent, and high-quality resident-centered care in settings where residents feel at home, are treated with respect, and have the supports and services they need for their health and well-being. The Ontario Association of Residents’ Councils review and promote the Residents’ Bill of Rights.
In 2019, with support from the Ontario CLRI at the Schlegel-UW Research Institute for Aging, the Residents’ Bill of Rights was translated into 16 different languages. These translations will better support homes serving residents of diverse cultural backgrounds, and help to educate residents, team members and other stakeholders about the Residents’ Bill of Rights.
Resident care can be influenced by individual circumstances, including language, gender identity and expression, ability, ethnicity, religion, sexual orientation and socioeconomic status. This guide aims to assist long-term care (LTC) homes in creating connections with their communities that support and acknowledges resident and team member diversity.
The below resources connect direct care partners and team members to local and provincial health and social services to support quality of life and enhance community integration. We encourage LTC homes to reach out to these organizations to create meaningful and enriching partnerships that can benefit everyone who is part of life in LTC.
Healthline Ontario local health and community services
Putting health information at the fingertips of Ontarians, thehealthline.ca is a website for Ontario patients, doctors, and health care providers to get accurate and up-to-date information about health services in their communities.
thehealthline.ca platform is a provincially integrated database and asset that can be leveraged by health service providers and planners to help make healthcare better together.
• 14 regional sites organized by LHIN and sub-LHIN regions
• Free to use and prioritizes government-funded or low-cost services
• 45,000+ services from 20,000+ healthcare organizations
• Data managed by LHINs across Ontario
• Standardized language and quality tools used to update each record yearly
• Online tools for organizations to promote services, jobs, news, and events
• Mapping tools that show catchment area by sub-LHIN, First Nations and more
• Tracking and reporting tools for system planners
• Dynamic platform that easily supports provincial scaling of regional initiatives
211 Ontario community programs and social services
What is 211?
- 211 is the source Canadians trust when seeking information and services to deal with life’s challenges.
- 211’s award-winning telephone helpline (2-1-1) and website provide a gateway to community, social, non-clinical health and related government services.
- 211 helps to navigate the complex network of human services quickly and easily, 24 hours a day, 7 days a week, in over 150 languages.
- 211 connects people to the right information and services, strengthens Canada’s health and human services, and helps Canadians to become more engaged with their communities.
Maintaining and improving mobility is often a goal for residents and their family members, and is important to prevent functional decline and improve quality of life. This webinar will focus on evidence-based strategies to maintain and improve mobility for residents in long-term care homes.
The objectives of the webinar are to:
1) discuss current evidence for strategies to maintain and improve resident mobility;
2) present practical solutions for putting evidence about mobility into practice in long-term care homes; and
3) examine ways to modify suggestions for different physical and cognitive abilities.
With support from the Ontario CLRI hosted at the Schlegel-UW Research Institute for Aging, this webinar was presented on February 22, 2018.
About the Presenter
Caitlin McArthur is a registered physical therapist and post doctoral fellow at the Geriatric Education and Research in Aging Science Centre (GERAS) at McMaster University. She recently completed her PhD in the Kinesiology department at the University of Waterloo with a specialization in aging, health, and well-being. Caitlin’s research focuses on improving rehabilitation across the continuum of care, including long-term care and home care. She also has expertise in bone health, exercise, and physical activity. Caitlin is an instructor of Bone Fit™, a continuing education course for rehabilitation professionals working with people with osteoporosis. Caitlin is the recipient of several awards including the Ontario Graduate Scholarship and the Canadian Physiotherapy Association’s Silver Quill Award. Her current work is funded by the McMaster Institute for Research on Aging.
About this Resource
The Crossing the Rainbow Bridge resource was created by Egale Canada Human Rights Trust in partnership with the National Seniors Advisory Committee, Maureen Aslin of End of Life Planning Canada, and LGBTQI2S+ community members for LGBTQI2S+ community members. It provides information on how LGBTQI2S+ older adults in Ontario can plan for legal matters and end-of-life care, access guidance for asserting these wishes through legal documents in preparing for end of life, and available resources and supports.
During this webinar, the Ontario Association of Residents’ Councils (OARC) shares their exciting new education program called Through Our Eyes: Bringing the Residents’ Bill of Rights Alive. What makes Through Our Eyes different? It’s high in resident engagement and yields an education session unlike any other. Even residents living with cognitive changes are invited to successfully participate in the development and delivery of the education.
The success is uncharted as we move from theoretical learning to poignant, life affirming learning through connection and relationship. Join OARC in this exciting new chapter of educating on the Residents’ Bill of Rights – learning that is truly resident centred and makes a difference in the lived experience of residents!
The Through Our Eyes webinar was part of a 3-part Culture Change Webinar Series created to share new learnings and best practices with those who are working to change the culture of aging. The series was hosted by the Schlegel-UW Research Institute for Aging in partnership with the Ontario CLRI.
This webinar was originally presented on February 22, 2017.
About the presenter
Dee Lender, Executive Director, Ontario Association of Residents’ Councils (OARC)
Dee Lender is the Executive Director of the Ontario Association of Residents’ Councils – the largest long-term care Residents’ Council Association in Canada, supporting Residents’ Councils from a variety of long-term care homes across Ontario.
Dee’s passion for person-centred care began 25 years ago as a university student in Gerontology. Throughout her career as Activity Director, Coordinator of Family and Resident Services, Educator, Counselor and Consultant, Dee understands the challenges and importance of our changing culture and changing demographics. Dee has fostered authentic relationships, pursues open contribution from all those in the long-term care community, care partners and residents alike, and is keenly interested in educating future generations of care partners.
Most recently Dee has become certified in P.I.E.C.E.S and continues to explore new ways to work with residents so that all voices are heard and effective Residents’ Councils flourish.
The Centre for Education at Baycrest has created an online resource to lessen the complexity, confusion and challenge of locating reliable information about dementia for caregivers and those with concerns about dementia and memory loss.
Dementia Resources from Around the World is now accessible online at http://www.baycrest.org/dementiaresources.
This webpage has a selection of the best available senior-friendly web resources on dementia. It is for individuals experiencing symptoms of the disorder and their caregivers.
The selected websites provide information on dementia including risk factors, sign and symptoms, diagnosis, treatment options, strategies to cope with daily life challenges, and available support groups. The information is available in multiple formats (i.e., video, PDF, pamphlets, games) to make it accessible to everyone. The websites included on the site were evaluated to ensure they provide reliable and valid information on dementia.