Practical knowledge of person-centred language ensures that appropriate, respectful, life-affirming and inclusive language is used when talking with and referring to people who communicate via responsive behaviours/personal expressions associated with dementia, complex mental health, substance use and/or other neurological conditions, and their care partners.
This eLearning series is designed to refresh or develop team members’ communication skills to provide quality palliative care and end-of-life care in long-term care (LTC) homes. The three courses in the series include interactive case scenarios that reflect the unique setting and context of care delivery in LTC homes.
Three self-paced courses around 20 minutes in length each.
- Communicating about Hospice Palliative Care
- Coping with Grief
- Building Relationships
This series serves as an introduction to the more comprehensive All-In Palliative Care: The Team Approach to LTC training program. It teaches all interprofessional team members how to recognize palliative care myths, recognize and accommodate the needs of those in mourning, and practice their end-of-life communication skills.
About the Courses
Clicking any of the links below will open our eLearning Hub.
Family members of residents in LTC are important partners in care. Supporting the presence and engagement of family and friends of residents requires deliberate planning and thorough communication with residents, families and team members. This resource card has compiled some tools to aid homes as they plan for, co-ordinate and support visits. Please check back regularly for updates as the pandemic and directives evolve.
If you have a resource to suggest for this page, please contact us at firstname.lastname@example.org
Family members of residents in LTC are important partners in care.
Family members often wish their LTC team could better understand what they, or their family member, wanted or needed. LTC team members often wonder how they can better support these communication needs of resident’s family members.
Introducing the Huddle Tool; five simple questions for family members to share any experience, situation, or need with their LTC team over the phone when they can’t meet in person. Below are two eLearning courses, one designed for family members and one for LTC team members, that will introduce them to the huddle tool and how to use it to improve communication.
At the end of each eLearning course, participants will be able to download a copy of the Huddle Tool to use.
As our communities adapt to COVID-19 so do the guidelines and best practices for long-term care homes. Some of the references in this resource related to COVID-19 and LTC home guidelines may no longer be applicable. Please consult the Government of Ontario’s Directive #3 for the most up to date information.
The rapid rise and severity of COVID-19 cases in long-term care (LTC) has led to the urgent redeployment of health professionals to LTC environments. The Ontario COVID-19 Education Task Force (powered by Michener Institute of Education at UHN), in partnership with the Ontario Centres for Learning, Research and Innovation in Long-Term Care (CLRI) and the Baycrest Centre for Education, developed an LTC section on covidcarelearning.ca, an online learning management system to support upskilling for health-care workers being redeployed for COVID-19 care.
Please share this resource with incoming team members who are new to the LTC environment. These materials facilitate redeployment to a team-based model of care quickly and safely in LTC homes, and support team members to bridge their knowledge from current practice to the requirements to care for COVID-19 and other residents.