Resource Topic: End-of-life

Communication at End-of-Life eLearning

The course is designed to refresh or develop team members’ communication skills to provide quality end-of-life and palliative care in long term care homes. The modules include interactive case scenarios that reflect the unique setting and context of care delivery in long-term care homes.


Three self-paced online modules around 20 minutes in length each.

  1. Communicating about Hospice Palliative Care
  2. Coping with Grief
  3. Building Relationships

This eLearning course gives the learner many parts of the in-person training. It allows all team members to dispel palliative care myths, learn how to recognize and accommodate the needs of those in mourning, and practice their end-of-life communication skills in three short, scenario-based modules.

About the Modules

Clicking any of the links below will open our elearning hub website.  

CEoL 2020-2021 Reduced Program – Learning Materials

Transitioning to end-of-life care can be a difficult time for a resident and their family. Everyone has their own thoughts, feelings, and beliefs around death and loss. Developing communication at end-of-life skills are crucial for LTC staff to foster therapeutic relationships with the residents and their families, increasing levels of comfort with hospice and palliative care philosophy.

The following are the learning materials for the reduced Communication at End-of-Life training programThe below materials were last updated in November 2020. 

If you are having difficulty downloading any of the below files please contact Emily Farrell, Project Coordinator at 

Palliative Care Toolkit for Indigenous Communities

About the Toolkit

The Palliative Care Toolkit for Indigenous Communities was created by Cancer Care Ontario in collaboration with First Nations, Métis and Inuit families and communities.  It includes:

  • First Nations, Inuit and Métis definitions of palliative care
  • Personal stories and other resources to help First Nations, Inuit and Métis families and communities develop capacity in palliative care, and cope with grief and loss
  • Information to support decision-making and planning for Indigenous people living with advanced cancer
  • Information to help care partners care for community members living with advanced cancer

This program has been identified as a resource that supports Indigenous culture in long-term care by the Ontario Caring Advisory Circle.

Honouring Grief and Increasing Resiliency

This webinar will appeal to team members working in long-term care homes. We will examine the impact  of working with individuals and families experiencing chronic illness, dying and death. and how to build compassionate and resilient teams.

Recognizing that grief is a naturally present in workplace, we will honour the simultaneous joy and suffering that may be present. Central to this discussion will be how to strengthen self-awareness and self-kindness and sustain meaning in your work.

This webinar was originally presented on December 7, 2018, hosted by the Ontario CLRI at Bruyère.

About the presenters:

Tara Cohen, MSW, RSW

• Program Manager – Champlain Hospice Palliative Care Program;
• Private Practice – Individual/Group Therapy

Tara Cohen is a Registered Social Worker who is deeply committed to supporting individuals in achieving their optimal quality of life, throughout their life journey. Working as Program Manager in health systems planning at the Champlain Hospice Palliative Care Program, Tara encourages collaboration, integration and wellness across a variety of settings and populations, using a trauma-informed care perspective and mindfulness. Her hope is to attend to the needs and suffering, of individuals and families, as they walk their unique and collective paths through life, including illness, dying and death.


Pamela Grassau, PhD, MSW, BSW
•Assistant Professor, School of Social Work, Carleton University;
•Lecturer, Division of Palliative Care, University of Ottawa;
•Affiliated Investigator, Bruyère Research Institute

Pam Grassau, an Assistant Professor in the School of Social Work at Carleton University, has been working with patients, families and care providers in palliative care education and research for the past 8 years. Focusing on families in end of life, and specifically mothers living with advanced illness and their adult daughters, her research focuses on care giving/receiving, life review, loss and legacy. A passionate believer in hospice, palliative care and in holistic relational ‘caring’ for all of us touched by advanced illness, end of life and bereavement, Pam’s works to weave self-compassion, narrative meaning-making, creative expression and transformative mindfulness into all parts of her life.

Communication at End-of-Life Webinar

Understanding the Hospice Palliative Care Approach to Inform Communication at End-of-Life in Long-Term Care

On February 28, 2017, the Ontario Centres for Learning, Research and Innovation in Long-Term Care (CLRI) hosted a webinar surrounding the communication at end-of-life. This webinar was presented by Ruth Richardson, Hospice Palliative Care Nurse Educator at Algonquin College.


Supported by funding from the Government of Ontario, The Ontario CLRI collaborated with Algonquin College to create resources aimed at teaching personal support workers working in LTC about communication at end-of-life through train-the-trainer workshops and PSW education. A variety of resources have been created to support this, including this webinar. Learn more about the Communication at End-of-Life Education Fund for LTC.

Webinar Recording

Supported by:

Bruyere Logo Algonquin College Logo