Family members of residents in LTC are important partners in care. Supporting the presence and engagement of family and friends of residents requires deliberate planning and thorough communication with residents, families and team members. This resource card has compiled some tools to aid homes as they plan for, co-ordinate and support visits. Please check back regularly for updates as the pandemic and directives evolve.
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Family members of residents in LTC are important partners in care.
Family members often wish their LTC team could better understand what they, or their family member, wanted or needed. LTC team members often wonder how they can better support these communication needs of resident’s family members.
Introducing the Huddle Tool; five simple questions for family members to share any experience, situation, or need with their LTC team over the phone when they can’t meet in person. Below are two eLearning courses, one designed for family members and one for LTC team members, that will introduce them to the huddle tool and how to use it to improve communication.
At the end of each eLearning course, participants will be able to download a copy of the Huddle Tool to use.
As our communities adapt to COVID-19 so do the guidelines and best practices for long-term care homes. Some of the references in this resource related to COVID-19 and LTC home guidelines may no longer be applicable. Please consult the Government of Ontario’s Directive #3 for the most up to date information.
The rapid rise and severity of COVID-19 cases in long-term care (LTC) has led to the urgent redeployment of health professionals to LTC environments. The Ontario COVID-19 Education Task Force (powered by Michener Institute of Education at UHN), in partnership with the Ontario Centres for Learning, Research and Innovation in Long-Term Care (CLRI) and the Baycrest Centre for Education, developed an LTC section on covidcarelearning.ca, an online learning management system to support upskilling for health-care workers being redeployed for COVID-19 care.
Please share this resource with incoming team members who are new to the LTC environment. These materials facilitate redeployment to a team-based model of care quickly and safely in LTC homes, and support team members to bridge their knowledge from current practice to the requirements to care for COVID-19 and other residents.
Project ECHO Care of the Elderly is a telehealth, case-based learning program run by Baycrest and North East Specialized Geriatric Centre (NESGC) to enhance the quality of care to LTC residents by improving the knowledge and skills of their primary care providers. This session focuses on building resiliency in LTC team members during COVID-19.
These are unprecedented times that put extra pressure on LTC homes and team members. These recorded sessions will help those working in LTC build resiliency and strengthen their LTC teams.
Watch the Recordings
Quality care and safety in LTC depend on teams that are proactive, reflective, and collaborative.
Team Essentials Leadership Coaching is part of the Team Essentials program that provides innovative educational solutions for LTC team members around priority issues in LTC through workshops, eLearning and follow-up visits.
Team Essentials Leadership Coaching provides leadership in LTC homes support to implement the skills learned in Team Essentials among team members. Experiential, team-based learning and interprofessional competencies are integrated into the Team Essentials program in order to encourage discovery, critical thinking, communication, and solution-focused team responses.
Enhance Team Performance
Sustain Practice Change
Quality care and safety in LTC depend on teams that are proactive, reflective, and collaborative. Team Essentials program is based on leading practices; experiential, team-based learning and interprofessional competencies are integrated into the program in order to encourage discovery, critical thinking, communication, and solution-focused team responses.
A webinar presentation offered in collaboration with the Seniors Quality Leap Initiative (SQLI) that explores some of the strategies used by Schlegel Villages to engage residents and enhance resident life in long-term care. SQLI is comprised of 15 leading long-term care (and post-acute providers across North America and is supported by 10 strategic partners. As an active community of practice, SQLI is engaged in an innovative effort to improve clinical quality and safety related to the quality of life of seniors, by sharing performance data and the results of specific quality improvement initiatives.
The objectives of the webinar are to share:
- Ways residents are socially engaged
- How to measure resident engagement and satisfaction through a self-reported survey
- How to involve residents in creating change
This webinar was offered by the Ontario CLRI hosted at the Schlegel-UW Research Institute for Aging and was presented on September 20, 2018.
Jennifer Hartwick, MSc. (Kin), Director of Business Process Development, Schlegel Villages
Jennifer Hartwick has a passion for working with older adults and has over 16 years of both Retirement and LTC experience. She has both a Bachelors and Masters of Science degree in Kinesiology from the University of Waterloo. Jennifer has held several positions within Schlegel Villages which currently operates 7 continuum of care communities and 12 LTC Homes in Ontario. Her roles have allowed her to gain experience with a wide variety of operational issues. As the Director of Business Process Development she is responsible for ensuring a variety of projects within operations are supported from conception to implementation. This has included supporting the design, implementation and early monitoring of new projects such as the Quality of Life Satisfaction survey and quality improvement protocols and tracking across the organization. When Jennifer is not working she is kept busy by her family including her two young children.
Jaimie Killingbeck, R.Kin, Director of Quality and Innovation, Schlegel Villages
Jaimie Killingbeck is the Director of Quality and Innovation with Schlegel Villages. She began her journey with the organization in 2003 as a Kinesiologist at The Village of Riverside Glen, and in 2011 joined the Schlegel Villages Support Office as the Program for Active Living Coordinator. She recently moved into her new role and will be supporting the Villages with quality improvement and quality assurance initiatives. Jaimie is passionate about enhancing the experience of residents and teams and sharing her knowledge through clinical and educational support.