Resource Topic: Family and care partner engagement

Supporting Family Engagement in LTC

Family members of residents in LTC are important partners in care. Supporting the presence and engagement of family and friends of residents requires deliberate planning and thorough communication with residents, families and team members. This resource card has compiled some tools to aid homes as they plan for, co-ordinate and support visits. Please check back regularly for updates as the pandemic and directives evolve.

If you have a resource to suggest for this page, please contact us at info@clri-ltc.ca


eLearning to Support Communication For Families and Care Team Members in LTC

Family members of residents in LTC are important partners in care.

Family members often wish their LTC team could better understand what they, or their family member, wanted or needed. LTC team members often wonder how they can better support these communication needs of resident’s family members.

Introducing the Huddle Tool; five simple questions for family members to share any experience, situation, or need with their LTC team over the phone when they can’t meet in person. Below are two eLearning courses, one designed for family members and one for LTC team members, that will introduce them to the huddle tool and how to use it to improve communication.

At the end of each eLearning course, participants will be able to download a copy of the Huddle Tool to use.

ECHO Care of the Elderly for LTC: COVID-19

Project ECHO Care of the Elderly is a telehealth, case-based learning program run by Baycrest and North East Specialized Geriatric Centre (NESGC) to enhance the quality of care to LTC residents by improving the knowledge and skills of their primary care providers. This session focuses on building resiliency in LTC team members during COVID-19.

These are unprecedented times that put extra pressure on LTC homes and team members. These recorded sessions will help those working in LTC build resiliency and strengthen their LTC teams.


Watch the Recordings

Leadership Coaching for Team Essentials

Simplify QIPs •  Enhance Team Performance  •  Sustain Practice Change

Quality care and safety in LTC depend on teams that are proactive, reflective, and collaborative.

Team Essentials Leadership Coaching is part of the Team Essentials program that provides innovative educational solutions for LTC team members around priority issues in LTC through workshops, eLearning and follow-up visits.

Team Essentials Leadership Coaching provides leadership in LTC homes support to implement the skills learned in Team Essentials among team members. Experiential, team-based learning and interprofessional competencies are integrated into the Team Essentials program in order to encourage discovery, critical thinking, communication, and solution-focused team responses.

Simplify QIPs

Use Team Essentials training to streamline your QIPs and set meaningful targets you can meet.  Contact us for more info!

Enhance Team Performance

Enhance your team’s performance and well-being by using Team Essentials to create a shared vision of success. Contact us for more info!

Sustain Practice Change

Reinforce Team Essentials learning and boost performance change from 15% (training alone) to 85% (training with leadership engagement). Contact us for more info!

Team Essentials: Leading Practices for Long-Term Care

Quality care and safety in LTC depend on teams that are proactive, reflective, and collaborative. Team Essentials program is based on leading practices; experiential, team-based learning and interprofessional competencies are integrated into the program in order to encourage discovery, critical thinking, communication, and solution-focused team responses.