It is important for students to be prepared before beginning their placement in a long-term care (LTC) home. In addition to training provided by the school, the placement supervisor at the LTC home will also identify necessary training and resources for the student.
We recommend that students review the following resources and all of the recommended training material provided by the Ontario CLRI and the long-term care or retirement home they are involved with.
The information in the below resources are meant to be a general overview. Students must follow the long-term care or retirement home’s policies and check with their main contact at the home whenever they have questions.
This training video will show to new team members, students or volunteers new to long-term care or retirement homes how to support a resident to stand from a chair and walk (with and without a walker), assist a resident to sit down from a standing position, and assist a resident using a wheelchair.
The information in this video is meant to be a general overview. Team members must follow the long-term care or retirement home’s policy about if or how they can support residents living with mobility issues. Check with your main contact at your LTC home if you have any questions.
This training video is designed for those new to long-term care or retirement homes to learn about dementia and how they can support residents.
The information in this video is meant to be a general overview. Team members and volunteers must follow the long-term care or retirement home’s policy about if or how they can support residents living with dementia. Check with your main contact at your LTC home should you have any questions.
This video shares the unique perspectives and experiences of different individuals involved in experiential learning for secondary school students in long-term care and retirement homes.
Indigenous Cultural Safety (ICS) Training is an interactive and facilitated online training program for all professionals working in the Ontario health and social service systems administered by the Indigenous Primary Health Care Council, who is working in partnership with Indigenous partners in Ontario to develop ICS training that is specific to Ontario.
The training addresses the need for increased Indigenous cultural safety within the system by bringing to light the service provider bias and the legacies of colonization that continue to negatively affect service accessibility and health outcomes for Indigenous people.
Anti-Indigenous racial discrimination and bias have profound negative impacts on the health and wellness of Indigenous communities in Ontario. The Ontario ICS Program is focused on supporting Indigenous Health transformation as part of the overall health and social service systems transformation underway in Ontario. The goal is to improve Indigenous healthcare experiences and outcomes by increasing respect and understanding of the unique history and current realities of Indigenous populations.
This program has been identified as a resource that supports Indigenous culture in long-term care by the Ontario Caring Advisory Circle.
The Ontario CLRI at Baycrest offers summer fellowships for students in the health professions to help encourage Ontario’s future geriatric leaders. Applications for our 2022 virtual summer internship are now closed and will re-open in February 2023.
Excellence in Resident-Centred Care (ERCC) is a Conestoga College certificate program designed for Personal Support Workers (PSWs) and other team member’s to build practical skills using a person-centred approach, developed in partnership with Schlegel-UW Research Institute of Aging.
ERCC uses a train-the-trainer model to build capacity within long-term care (LTC) homes. Select team members complete the ERCC Trainer Course to become Trainers and deliver the ERCC Team Member Course to fellow team members within their LTC home. The education is delivered by Conestoga College, and features online registration and online course components delivered through the easy-to-use eConestoga platform. A Conestoga College certificate is earned through completion of the course.
The goal of ERCC is to support better care and better outcomes for residents in LTC, but it also benefits LTC team members and LTC homes. ERCC has been shown to increase PSW and other team member’s self-confidence, job satisfaction and improve team morale.
Five features make this course unique:
- Practical care skills are taught within a resident-centred framework
- Visually enhanced learning objects bring course content to life
- Highly interactive course content allows students to directly apply new knowledge and skills their practice
- Course delivery uses a peer-led-train-the-trainer model where PSWs are certified to deliver the modules to their fellow team members
- Graduates receive a certificate from Conestoga College
Organizations that train 70% or more of their PSW team receive special recognition and a certificate.
About the Modules
ERCC is made up of 15 modules that represent salient topics identified in consultation with the LTC home sector. All 15 modules are covered in the ERCC Trainer Course and 7 modules are covered in the ERCC Team Member Course. Modules 1 and 12 are mandatory for team members, and the remaining modules can be selected by the LTC home. The modules include:
1. Person-Centred Care
Review principles of a person-centred approach to care: respect, dignity and choice. Identify strategies to optimize this approach and reinforce the importance of working as a team in long-term care and retirement living.
2. Infection Prevention and Control
Review principles of infection prevention and control and hand hygiene practices. Learn the signs and symptoms of infection and strategies to optimize infection prevention and control.
3. Safety and Mobility
Review principles of safety and mobility. Identify factors influencing resident safety including potential signs of abuse and neglect and strategies for optimizing resident safety and mobility.
4. Oral Care and Skin Integrity
Review principles of oral hygiene and skin integrity and the proper steps for completing an oral and skin assessment. Identify proper techniques for oral and denture care and strategies to optimize skin integrity.
Review the principles of and strategies for optimizing continence and the potential implications of incontinence. Identify some of the signs and symptoms of urinary problems.
6. Nutrition and Hydration
Identify signs and symptoms of malnutrition and dehydration and factors that influence nutrition and hydration. Review the principles of and strategies for supporting nutrition and hydration.
7. Delirium, Dementia and Depression
Review the principles of delirium, dementia and depression and factors that influence behaviours. Identify signs and symptoms of delirium, dementia and depression and strategies for optimizing overall mental well-being.
8. Pain and Comfort
Review the principles of pain assessment and management, factors influencing pain and explore implications of unrelieved pain. Identify strategies for optimizing comfort.
9. Palliative/End-of-Life Care
Review the principles of a palliative approach and discuss quality of life, holistic care and a personal journey. Identify signs of imminent death and strategies to enhance psychosocial support for the dying person and family.
Review the principles of self-care and discuss the concepts of professionalism, leadership and resiliency. Explore strategies for care providers to manage stress and activate healthy coping.
11. Working with Others
Examine factors that influence healthy team dynamics and the potential implications of unhealthy work environments. Review the principles of and strategies to optimize team work and collaboration.
12. Observational Assessment
Review the principles of observational assessment and examine strategies that foster early identification to enhance documentation and communication of potential issues.
13. Dressing and Grooming
Review the concepts of time, support and assistance in relation to dressing and grooming. Explore factors and identify strategies to optimize the dressing and grooming experience.
14. Bathing and Spa Experience
Review the principles of the bathing and spa experience including the concepts of comfort, privacy and vulnerability. Examine factors and identify strategies to optimize the bathing and spa experience.
Review the concepts of rest, fatigue and sleep and principles of sleep hygiene. Explore factors that negatively influence rest and sleep and identify strategies to optimize restful sleep.
Video about ERCC
Between 2017-2020, the Ministry of Health and Ministry of Long-Term Care provided funding for ERCC tuition and backfill to Ontario long-term care homes through the Ontario CLRI PSW Education Fund. Applications are currently closed for the Fund.
For more information: