An unintended consequence of the advent of the computerized medical record is a decrease in care team members coming together to connect and collaborate by actually talking with one another. This evidenced-based webinar presentation focuses on the difference between documentation and communication and participants learn why why enhancing team relationships is an essential prerequisite to the provision of person-centred care.
This webinar shares the importance of communication as an essential ingredient to building relationships and trust between care team members. Evidence for this discussion is derived from both quantitative and qualitative studies conducted across multiple long-term care settings.
This webinar was offered by the Ontario CLRI hosted at the Schlegel-UW Research Institute for Aging and was presented on January 24, 2018.
About the Presenter
Sienna Caspar received a B.Sc. in Therapeutic Recreation from the University of South Alabama in 1990. She has worked in long-term care facilities in both Canada and the United States for over 20 years as both a certified therapeutic recreation specialist (CTRS) and a consultant. She is the author of the MARRCC (Measurable Assessment in Recreation for Resident-Centred Care). From 2003 to 2007 she was a national trainer for the American Therapeutic Recreation Association’s Dementia Practice Guideline for the non-pharmacological treatment of disturbing behaviours. In 2008, she received a MA in Gerontology from Simon Fraser University. Her thesis explored the relationship between care staff empowerment and the ability to provide person-centred care in long-term care settings. She continued to study this important topic at the University of British Columbia, where she completed her PhD in the Interdisciplinary Studies Graduate Program. As a postdoctoral fellow in a cross appointment at the Toronto Rehabilitation Institute/University Health Network and the University of Victoria, she conducted an intervention study aimed at improving leadership and collaborative decision making in long-term care settings. Currently, she is an assistant professor at the University of Lethbridge in the Faculty of Health Sciences—Therapeutic Recreation program.