Proactive, reflective and collaborative teams are essential to enhancing care quality and safety in long-term care. Based in leading practices, evidence and standards, Team Essentials offers innovative educational solutions to priority practice issues. Experiential, team-based learning and interprofessional competencies are integrated to foster discovery, critical thinking, communication and solution-focused team responses. The five modules include:
Team Essentials for Preventing Acute Deterioration – Day 1
The target learners are Personal Support Workers, Registered Practical Nurses, and Registered Nurses. This module enables staff to recognize and communicate changes in resident condition through the use of the Sensory Observation System (SOS) and SBAR techniques. Staff will learn how to apply this system to common clinical scenarios and to transfer this learning to their daily practice setting. Anticipated outcomes include enhanced information sharing, enriched appreciation for role interdependency and prevention of unnecessary emergency transfers.
Team Essentials for Responding to Acute Emergencies – Day 2
The target learners are Registered Practical Nurses and Registered Nurses who have completed Team Essentials for Preventing Acute Deterioration. The purpose of Day 2 is to build on the Sensory Observation System (SOS) and SBAR techniques learned in Day 1. This module refreshes and enhances nurses’ focused assessment skills and offers opportunities to practice leadership, delegation and communication skills in a safe, simulated learning environment. Nurses will practice these skills for key acute events such as code blue, respiratory distress, sepsis. Standardized actors enact the roles of doctors, paramedics, other staff and residents. Anticipated outcomes include enhanced information collection and sharing, increased confidence in managing and leading staff through acute emergencies, and improved handovers during emergency transfers.
Team Essentials for Coordinating Care for Responsive Behaviours
The target learners are Personal Support Workers, Registered Practical Nurses, Registered Nurses and Allied Health Professions. This module enables teams to recognize and communicate responsive behaviours through the use of the Sensory Observation System (SOS) and SBAR techniques. Principles of team-based coordination for responsive behaviours include: objectivity, specificity and descriptiveness, risk assessment, self-reflection, strategizing, monitoring, debriefing and team competencies. Staff will learn how to apply this to common clinical scenarios and to transfer this learning to their daily practice setting. Anticipated outcomes include improved understanding and ability to reflect on a resident-centered approach to care and enhanced information sharing and care coordination within the team.
Team Essentials for Engaging Families in Care
The target learners are Personal Support Workers, Nurses, Allied Health Professions and Unit Clerks. This module enables staff to actively listen, recognize and respond to family concerns through customer service principles and emotional regulation. Staff will gain skill in reflection, using SBAR and in applying principles of team-based family reporting including: relational centeredness, proactivity, objectivity, specificity and descriptiveness, risk assessment, confidentiality, responsiveness and team collaboration and communication competencies. Staff will learn how to apply this to common scenarios of family/staff interaction and to transfer this learning to their daily practice setting. Anticipated outcomes include improved collaboration and engagement with families, improved ability to assess the effectiveness of chosen responses to family concerns, and enhanced information sharing and support within teams, which include families.
Team Essentials for Enhancing Collaboration and Shared Values
The target learners are Personal Support Workers, Nurses, Allied Health Professions, Unit Clerks and Support Services Staff. This module is grounded in an applied theatre approach which uses experiential, process-based exercises to help participants develop transferable skills such as communication, active listening, body language and empathy. This module offers staff an opportunity to enhance personal growth and communication skills as a foundation for acquiring competencies in interprofessional collaborative practice such as: relational-centered care, empathy, communication, perspective taking and power dynamics. Staff will gain skills and explore new ways of being related to non-verbal communication, body language, listening and reading cues, emotional temperature and group process. Through facilitated reflection and debriefing staff will transfer this learning to their work settings. Anticipated outcomes include greater attunement to the nuances and dynamics of communication, enhanced self-reflection, psychological rejuvenation and renewed appreciation for the humanistic elements of care and team relationships.
Visit the Baycrest Website for more information on Team Essentials modules
Prepared by the Baycrest Centre for Learning, Research and Innovation in Long Term Care. This reference guide was designed for staff and student healthcare providers who have participated in Team Essentials – Leading Practices for Long-Term Care: Preventing Acute Deterioration. The purpose is to help long-term care healthcare providers recognize, prioritize, reflect and respond to acute changes in the health status of residents. Being more attuned to the changing needs of frail elders will improve the care provided and the resident-provider relationship.