The “Weston Terrace’s Journey” webinar was part of a 3-part Culture Change Webinar Series created to share new learnings and best practices with those who are working to change the culture of aging. The series was hosted by the Schlegel-UW Research Institute for Aging in partnership with the Ontario CLRI.
Weston Terrace Care Community is located in Toronto, Ontario supporting 224 residents and their loved ones each and every day. This webinar will provide an overview of Weston Terrace’s journey of promoting the warmth of human connection in the care community which enables team members, family members and residents to live life fully every day.
During the webinar, highlights from focus groups will be shared, opportunities implemented throughout the journey to enhance the culture will be discussed, and strategies to enhance team engagement will be explored. The culture change journey from an organizational level, support level and facilitator level will be shared. Weston Terrace continues on the culture change journey ultimately defining and enhancing the Sienna Experience for team members, residents and family members.
This webinar was originally presented on January 26, 2017.
About the presenters
Michael Bastian, Executive Director, Weston Terrace Care Community
Michael Bastian is the Executive Director at Weston Terrace Care Community. Michael has a unique 25 year background in Long Term Care Management having worked in Dietary Services, Environmental Services and Administration throughout his career. Michael began his career in Ottawa, Ontario as a dietary aide in the 1980s, then a cook in long term care. Michael is a strong leader who engages with his team and inspires them to be the best they can be. Previous roles before joining Weston Terrace include the Region of Peel Long Term Care, Leisureworld Seniors Care Corp, Diversicare and Schlegel Villages. With an education background in food and nutrition management and business administration, Michael is a graduate of Sheridan College with a Diploma in Human Resources Management and graduate of the Industrial Relations Certification Program at Mohawk College. Michael holds CHRP and CHRL professional designations with the Human Resources Professionals Association and is a Certified Administrator with certification from the Ontario Association of Non-Profit Homes and Services for Seniors.
Jill Gibson, Recreation and Leisure Partner, Sienna Senior Living
Jill Gibson is a Recreation and Leisure Partner with Sienna Senior Living. Jill joined the organization in November 2014 with a background in acute care and teaching in the Therapeutic Recreation Program at Georgian College. With 10 years’ experience in Professional Practice, clinical/acute care and Long Term Care, Jill is honoured to be providing Recreation and Leisure support to long term care communities across the province of Ontario focusing on best practice and therapeutic interventions for residents living at the Care Communities. Jill has a passion for excellence in senior care, therapeutic recreation and enhancing the resident experience.
Philippa Welch, Vice President of Clinical Operations, Sienna Senior Living
Philippa Welch is the Vice President of Clinical Operations at Sienna Senior Living. With over 20 years’ experience in Senior Care, Philippa supports the clinical operations of the organization including providing support to the Clinical Partners, Recreation and Leisure Partners and the Dietary/Environmental Partners across the Long Term Care Division of Sienna. With her certification in LEAN Six Sigma, Philippa provides guidance and support in best practice and excellence in service delivery. With a strong focus on quality, Philippa drives the vision, mission and values of the organization by putting the resident experience at the forefront of all decision making. Philippa graciously accepted the OLTCA Quality and Innovation Award 2015 and the TRO Organization Leadership Award 2016 on behalf of Sienna Senior Living.