Resident Interaction for Environmental Services Team Members

  • Resource Type: eLearning
  • Posted On: June 19, 2023
  • Audience(s): Food Service Workers, Housekeeping, Incoming COVID-19 Team Members, Leaders & Managers, Maintenance, Staff / Team Members

Team members in long-term care, including maintenance, laundry, food service, and housekeeping teams, frequently interact with residents living with dementia or other complex, chronic health conditions. Without the right knowledge, they may not know how to properly respond to residents or unknowingly compromise resident safety. Our eLearning activity will enhance the impact of long-term care teams by ensuring all team members are equipped with the knowledge to effectively support and respond to residents.

This short, interactive activity will take approximately 7 minutes and is open to all. Learners will explore seven resident interaction scenarios team members commonly encounter and suggestions on how to respond.

Select here to access the eLearning activity

Get a sneak peek – one-minute EVS videos


Scenarios and responses in this activity were developed in consultation with team members working in real-world care settings. Thank you to Schlegel Villages University Gates and Aramark for their contributions to this eLearning activity.

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The Ontario CLRI is funded by the Ministry of Long-Term Care, and hosted at Baycrest Academy for Research and Education, Bruyère Research Institute, and the Schlegel-UW Research Institute for Aging.

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