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Words Matter video

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Dive into the world of Person-Centred Language

Our words and actions are powerful and have a lasting impact.

Watch our video, Words Matter: An Introduction to Person-Centred Language in Long-Term Care, and explore how verbal and non-verbal interactions shape the experiences of individuals living in long-term care settings.

This video provides an introduction to person centred language (PCL) and will help you embrace the principles of PCL. With this video, you will explore how to enhance your communication skills, fostering deeper connections and honouring the dignity of each person living in long-term care.

Take a look at our word swap poster for examples of ways to swap out words for person-centred language in your everyday language, and learn more about person-centred language by visiting our PCL resource page.

Click here to watch the Words Matter video

Acknowledgements

A most heartfelt thanks to the Person-Centred Language Working group for their thoughtful contributions.

Related Resources

Word Swap Poster

This one-page Word Swap Poster invites readers to consider swapping out common words in favour of person-centred language(PCL)-friendly words in everyday conversations. The poster is available in French and English and contains a total of 15 examples under four categories: people, places, actions, and items. We hope these examples can inspire you to […]

Person-Centred Language Pledge

Take the online pledge to commit to using person-centred language in your long-term care home. Print and save your personalized certificate after taking the pledge.

Person-Centred Language Posters

Posters with commitment statements and imagery to encourage the use and spread of person-centred language in your long-term care home. Available in English and French versions with additional actions or mainly graphics.

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