FLTCA Alignment: 84-Information for residents

Every licensee of a long-term care home shall ensure that a package of information is given to every resident (and subtitute decision-maker, if applicable) at the time of their admission to the home. This package on information must also be made available to the family members and persons of importance to the resident. The package must be revised as necessary, and any material revisions to the package are provided to all residents and substitute decision makers who received the original package. The package of information must include, at a minimum, the following: Resident’s Bill of Rights, mission statement, policy to promote zero tolerance of abuse and neglect of residents, an explanation of the duty under section 28 to make mandatory reports, procedure for making complaints to the licensee and Director, policy to minimize the restraining and confining of residents, licensee contact information, statements of maximum amounts and reductions available under the regulations for accommodation offered, information about what is paid for under this Act or the Connecting Care Act 2019, a list of what is available at the home for an extra charge, a statement that residents are not required to purchase care, services, programs, and goods from the licensee and may do so from another provider, disclosure of any non-arms’ length relationships between the licensee and other providers, information on the Residents’ and Family Councils respectively, and an explanation of the protections offered by section 30.