Family members of residents in LTC are important partners in care.
Family members often wish their LTC team could better understand what they, or their family member, wanted or needed. LTC team members often wonder how they can better support these communication needs of resident’s family members.
Introducing the Huddle Tool; five simple questions for family members to share any experience, situation, or need with their LTC team over the phone when they can’t meet in person. Below are two eLearning courses, one designed for family members and one for LTC team members, that will introduce them to the huddle tool and how to use it to improve communication.
At the end of each eLearning course, participants will be able to download a copy of the Huddle Tool to use.
For Families: Phoning Your LTC Team Using The Huddle Tool
In this eLearning course, family care partners will learn how the Huddle tool is used to share an experience, situation, or need with their LTC team over the telephone.
Completion time: ~40 min | This module works best in the following web browsers: Chrome, Firefox, Edge, Safari
For Team Members: Answering Family Phone Calls Using The Huddle Tool
In this eLearning course, care team members will learn what the huddle tool is, and the steps they can take to support a family member calling in using the huddle tool. Launch the eLearning Course
Completion time: ~15 min | This module works best in the following web browsers: Chrome, Firefox, Edge, Safari
These eLearning courses present a tool for shared decision-making developed by the Ontario CLRI at Baycrest and University of Toronto Bloomberg Faculty of Nursing, in collaboration with families and residents in long-term care and other stakeholders.