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FLTCA Alignment: 25-Policy to promote zero tolerance

Ensuring the existence of a written policy that promotes zero tolerance of abuse and neglect of residents, and ensuring the policy is complied with, The policy must also include following contents: a clear definition of abuse and neglect, a program that complies with the regulations for preventing abuse and neglect, an explanation of the duty (under Section 28) to make mandatory reports, procedures for investigating and responding to alleged, suspected, or witnessed abuse and neglect of residents, consequences for those who abuse or neglect residents, and any additional matters provided for in the regulations. This policy must be communicated to all staff, residents, and residents’ substitute decision-makers.

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