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Designed For: All Team Members

  • Team Essentials: Engaging Families in Distress

    In this course, you will learn about how to overcome initial reactions to family distress by regulating emotions through mindfulness and compassionate communication. This includes learning about family loss and grief, and learning to shift initial survival emotions from fight, flight and freeze to compassion. You will also learn the Family SBAR communication tool for…

  • Storycare Project

    After completing this course, you will be able to use the three elements of storycare: storytelling, storylistening and storykeeping. You will also learn how caring for a client in long-term care includes caring for their story. Storycare draws on the power of personal life-experiences, traditional folktales and imaginary narratives to make stories an essential part…

  • Eating Assistance

    After completing this course, you will be able to safely support residents during mealtime, while promoting nutrition, safety, and social connection.

  • Caring for Persons with Dementia

    In this course, you will learn key facts about dementia, recognize its symptoms and stages, explore effective support techniques, and understand the importance of a person-centered approach to dementia care.

  • Supporting Residents’ Mental Health and Wellness in Long-Term Care

    After completing this course, you will be able to recognize indicators of mental illnesses or conditions that are common among older adults; understand the importance of using person-centred language when talking about mental health and mental illnesses; respond empathetically to residents who are in distress; support residents’ mental health and wellness; explain which observations about…

  • IPAC While Supporting Residents Living with Dementia

    After completing this course, you will be able to adapt the application of IPAC practices for residents living with dementia; take a person-centred approach to applying IPAC practices while supporting people living with dementia; assess resident’s strengths and determine how these strengths can be used in following IPAC practices; communicate and document adaptations for following…

  • Respecting and Promoting Resident Rights in Long-Term Care

    After completing this course, you will be able to explain the importance of the Residents’ Bill of Rights; respect and promote residents’ rights while working or volunteering in a long-term care home; explain the responsibilities of long-term care team members in respecting and promoting residents’ rights.

  • Preventing, Recognizing and Reporting Abuse and Neglect in Long-Term Care

    After completing this course, you will be able to recognize the various types of elder abuse and signs of resident abuse or neglect; recognize the power imbalance between care providers and residents; identify roles and responsibilities of incident reporting of elder abuse and neglect and relevant legislation; explain the connection between self-regulation and abuse prevention…

  • Minimizing Restraint Use in Long-Term Care

    After completing this course, you will be able to explain what restraints are and their types; identify when restraint use is appropriate; safely apply and monitor restraints when necessary; explain what the alternatives are to restraint use.

  • Mandatory Reporting and Whistle-blowing in Long-Term Care

    After completing this course, you will be able to explain the importance of reporting and raising concerns in situations of abuse, neglect or wrong doing; explain what whistle-blowing is, when whistle-blowing is required, and what protection the Fixing Long-Term Care Act provides for whistle-blowers.