Nurses are often required to manage conflict and communicate in a variety of contexts with coworkers, residents and their friends and families. This course will enhance the clinical leadership skills of nurses working in long-term care. The modules include realistic scenarios and scenario-based practice to help nurses navigate conflict, communicate with confidence, and learn how to thrive as clinical leaders.
Three self-paced, online modules around 20 minutes in length each.
- Communicating Effectively
- Handling Conflict with Care
- Being a Leader
An Ontario CLRI certificate will be provided for each module that can be put towards continuing education/professional development requirements.
About the Modules
This module allows nurses to use effective communication techniques in a variety of contexts and with a variety of people(e.g., colleagues, residents, families, different departments, etc.). Nurses will learn the difference between effective and ineffective communication approaches, be able to describe techniques for giving feedback and recognize the possible consequences of effective and ineffective communication techniques. Anticipated outcomes include improved communication skills to increase team morale and provide the best quality of life for residents.
Handling Conflict with Care
This module allows nurses to use effective strategies for managing conflict in a variety of contexts and with a variety of people (e.g. colleagues, residents, families, different departments, etc.). Nurses will learn how to describe several effective strategies for managing conflict and recognize several ineffective strategies for managing conflict and recognize the possible consequences of both approaches. Anticipated outcomes include improved ability to manage conflict and the ability to model how to handle conflict with care.
Being a Leader
This module will help nurses recognize how they can demonstrate leadership in their day-to-day work. Nurses will learn how to describe characteristics of transformational leaders, recognize myths and misconceptions about leadership, and recognize the differences and similarities between a manager and a leader. Anticipated outcomes include improved understanding of how to develop leadership skills and how to show clinical leadership on the job.
The Clinical Nursing Leadership (CNL) eLearning training is now accredited through the Canadian Nurses Association (CNA). The training has been through rigorous quality assessment and has achieved nationwide recognition. Complete all three CNL eLearning modules to earn 1 CNA credit towards your continuing professional development.
We would like to thank the people who contributed to the development and review of content for these modules.
- Mary Ann Murray, RN, PhD, CHPCN(c), Professor, Nursing Studies, Algonquin College
- Susan Ogilvie, RN, MEd, MScN, Professor, Nursing Studies, Algonquin College
- Michelle Fleming, SSW, BA, Knowledge Broker, Ontario CLRI at Bruyère
- Jen Plant, MSc, Director of Clinical Practice, Perley and Rideau Veterans’ Health Centre
- Sue Burnell-Jones, RN, A/Manager Personal Care, Peter D Clark Home
- Joanne Villeux, RN, BScN, Centre d’Acceuil Champlain
- Susan Wendt, RN, Director of Care, Saint-Louis Residence
- GEVC Inc.
Conflict of interest statement: The authors have declared to have no conflict of interest.