Strengthen communication. Improve care.
Effective communication is essential to providing safe, high-quality care in long-term care settings. This self-paced eLearning course helps team members strengthen their health literacy skills to better communicate with residents, families, and caregivers.
Through practical learning activities, video demonstrations, reflection opportunities, and interactive exercises, learners will build confidence in using plain language, applying the teach-back method, and identifying reliable educational resources. These evidence-informed communication strategies can help improve understanding, support engagement in care planning, and foster stronger partnerships with residents and their care partners.
What you will learn
By the end of this course, you will be able to:
- Use plain language to communicate more clearly with residents, families, and caregivers.
- Share information in ways that support understanding and engagement.
- Apply the teach-back method to confirm understanding and improve communication.
- Evaluate the reliability and quality of online educational resources.
| TOPIC | Health literacy |
| AUDIENCE | Long-term care team members, volunteers, placement students |
| FORMAT | Self-paced eLearning |
| DURATION | 60 minutes |
| RECOGNITION | Certificate of Completion |
Learn practical strategies for communicating health information in clear, simple, and accessible language that supports understanding.
Develop skills to confirm understanding and reinforce key information using the teach-back method.
Explore how to assess online educational resources and identify trustworthy information to support residents, families, and caregivers.
Developed by
We would like to thank the people who contributed to the development and review of content: Elke Ruthig, Project Manager, Patient, Family & Consumer Education, Centre for Education at Baycrest Health Sciences (retired) and Mackenzie Moyer, Instructional Designer, eLearning Developer.